Freelancer profile translated to English.

Description

With over ten years at Apple, supporting thousands of clients and training teams across Europe, I now bring my expertise to businesses and individuals who want a reliable, fast, and secure IT system.

My approach is simple: understand your needs, anticipate problems, and implement lasting solutions.

Whether it's optimizing an IT infrastructure, securing your data, migrating to the cloud, or resolving a complex incident, I intervene with the precision of a senior technician and the vision of a consultant.

Each project is treated as a tailor-made mission, with a single objective: to save you time, peace of mind, and enhance performance.

Based in Geneva, I work throughout Europe, remotely or on-site, with the same commitment: to deliver impeccable results, worthy of your ambition.

Languages

French
Native or bilingual
Spanish
Conversational
English
Native or bilingual

Workplace preferences

Can work on-site

Genève (up to 50km)

Apple
Mac Genius
TECH
January 2014 - October 2022 (8 years and 9 months)
Geneva, Switzerland
• Performed advanced hardware and software diagnostics on all Apple products (Mac, iPhone, iPad, Watch).
• Provided expert-level in-store support, managing tickets and complex repairs.
• Trained new Genius employees and contributed to internal knowledge development.
ITSM Tools & Ticket Management Management of Complex Client Situations Supervision & Mentoring of Technical Teams.
Apple,
Global Technical Trainer
TECH
January 2015 - January 2018 (3 years)
Geneva, Switzerland
• Responsible for technical training during new Apple Store openings in London, Paris, and Barcelona.
• Designed interactive training modules and led hardware diagnostic and disassembly workshops.
• Provided strategic support to managers for the skill development of field teams.
Apple,
Technical Specialist
January 2012 - January 2014 (2 years)
Geneva, Switzerland
• First point of contact for clients, assessing technical needs in a high-traffic environment.
• Directed clients to appropriate solutions or experts for rapid resolution.
• Provided guidance on using Apple products, with personalized demonstrations.