Freelancer profile translated to English.

Description

🤖 AI Automation on CRM — Salesforce · Dynamics 365 · HubSpot

Do you have a CRM in place but your sales team still spends 2 hours a day on administrative tasks? I connect AI directly into your existing CRM interface — without changing tools, without hiring, in 3 weeks.

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What I deliver concretely:

• Automatic generation of personalized follow-up emails from the customer record

• Transformation of raw notes into structured reports in 4 seconds

• Weekly summary of the sales pipeline for managers

• AI maturity score for each opportunity

Technical Stack:

Salesforce LWC · Apex · Make.com · Claude API (Anthropic) · Microsoft Dynamics 365 · HubSpot

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My profile:

10 years of B2B Product Owner experience in complex CRM environments — Salesforce (9 international subsidiaries at Techna France Nutrition), Dynamics 365 (Bunzl Group), HubSpot. Dual business and technical expertise: I can talk to both the Sales Director and the CIO.

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Observed ROI:

For a team of 8 salespeople making 3 visits/week → 54 hours recovered per week, equivalent to a half-time position reallocated to sales.

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Typical process:

→ Free 30-min diagnosis — identification of the 3 automations with the highest ROI in your CRM

→ 3-week launch sprint — integration + AI configuration + team training

→ Optional monthly subscription — ROI monitoring, evolutions, support

Guarantee: if your sales team does not use the solution at least 3 times a week after the sprint, I will refund you in full.

Based in Nantes · Remote interventions throughout France · Available immediately

Industry field of expertise

Languages

English
Fluent
Spanish
Conversational
Italian
Conversational
Arabic
Basic
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DERET Services Numériques
Product Owner Digital & Data
LOGISTICS AND SUPPLY CHAIN
March 2025 - Today (1 year and 5 months)
Nantes, France
- Management of several digital products for business units and clients.
- Definition of product vision, roadmaps, and priorities in line with business objectives.
- Backlog management and facilitation of agile rituals (sprints, reviews, retrospectives).
- Deployment and evolution of a customer portal (Spacefill) connected to IT flows.
- Data valorization via Qlik and Snowflake (data warehouse, reporting).
- Coordination of IT, data, and business teams with a value-driven delivery approach.
Product Management Digital Transformation Project Management Change Management
TECHNA France Nutrition
Group Salesforce Product Owner
April 2019 - January 2025 (5 years and 9 months)
Nantes, France
- Responsible for Salesforce product for 9 subsidiaries (7 international).
- Definition of the product roadmap and management of evolutions using Agile methodology.
- Centralization and harmonization of CRM processes (sales, marketing, customer service).
- Deployment of 10+ internal and external business applications and solutions.
- Key role of Product Owner / Business Analyst: requirements gathering, user stories, prioritization, decision-making.
- Facilitation of project teams and user support leading to adoption.
- Close collaboration with management, business teams, and service providers.
Salesforce Business Analysis / IT Project Management Assistance CRM Product Management
La Poignée Propre
Founder / Product Owner
January 2020 - January 2022 (2 years)
Nantes, France
- Creation of an innovative contactless door opening product.
- Definition of product vision, functional design, and validation of use cases.
- User testing, product iterations, and management of the complete lifecycle.
Product Management Project Management Entrepreneurship