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Pierre PareyPP

Pierre Parey

Service Delivery Manager / Project Director

€500/day
La Rochelle, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Pierre

Hello,

I am contacting you today to submit my application to your company.
Personally, after an initial IT background and all technical training, I moved towards a project management and client relationship role, thus acquiring triple expertise. These developments have given me a global vision of the operation and organization of information systems.
I chose to pursue this role for the following reasons: the first reason concerns my evolution towards management and therefore responsibility for important projects. The second reason is to guarantee the quality of operations and exchanges between the different internal or external project stakeholders. Finally, like an orchestra conductor, I intervene at all levels: supervision of actions, handling of all technical aspects "build" and "run", contractual, financial, relational, and management.
I have held positions of varying responsibility with varying management depending on the context, sometimes responsible for committees and resources, sometimes responsible for operational project management.
In order to meet your needs, I believe I can bring you my expertise in the following areas: IT outsourcing, IT infrastructure management, and application evolution management.
An attentive point of contact for the needs of clients and teams, I strive daily to be a hands-on and responsive manager through my ability to anticipate and organize.
Joining your company would be an opportunity to establish a quality and lasting collaboration.

I hope to have convinced you and remain at your disposal for a future meeting. Thank you for your attention and please accept my sincere regards.
Pierre PAREY
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
La Rochelle (up to 50km)

Experience

  • British Telecom
    Service Delivery Manager / Transition Manager
    DIGITAL AND IT
    January 2009 - January 2013 (4 years)
    Paris, France
    Context: Responsible for monitoring operations for 2 IT outsourcing contracts BEL and Nutrition & Santé
    Operations and System Support, ERP (SAP), Application, Database, Network
    Project Management: Business Owner & Technical Owner (1.5 M€/year): Incident Management, Documentation Updates (Incident Management, Architecture Documents, Operations Documents, Procedures, Instructions, ...), Disaster Recovery Plan, Server Migration 2003 > 2008, McAfee Antivirus Migration to Kaspersky Antivirus, etc…)
    IT Outsourcing Contract Management IT Outsourcing Contract Management IT Outsourcing Contract Management IT Outsourcing Contract Management IT Outsourcing Contract Management
  • Groupe HISI
    Service Delivery Manager
    DIGITAL AND IT
    June 2020 - January 2021 (7 months)
    Management of strategic IT outsourcing contracts (industry, health, media) Stabilization of RUN and significant reduction of backlog Reconstruction of L1 team & improvement of support performance Management of major incidents and executive communication Implementation of action plans and SLA improvement
  • Groupe Osmozium
    Service Delivery Manager
    DIGITAL AND IT
    January 2019 - January 2020 (1 year)
    ■Service Delivery Manager AHP (American Hospital of Paris)
    ■Client escalation contact
    ■Reconstruction of the L1 Hotline team and recruitment of a new TL
    ■Responsible for operational improvement
    ■Action plan and backlog reduction
    ■Service Delivery Manager COFIROUTE
    ■Responsible for the context
    ■Client escalation point (Major Incident, Problem, …)
    ■Improvement of team technical practices
    ■Stabilization of RUN operations
    ■Service Delivery Manager PRISMA MEDIA
    ■Responsible for the context
    ■Continuous Improvement Monitoring
    ■Responsible for improving L1 Hotline

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Education

  • ITIL V3 Foundation Project Management (V-Cycle, Kanban) TOEIC C1 DEUG Human Sciences
    ITIL V3 Foundation Gestion de projet (Cycle en V, Kanban) TOEIC C1 DEUG Sciences Humaines

Skill set

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