About Pierre
English
Fluent
French
Native or bilingual
Experience
- British TelecomService Delivery Manager / Transition ManagerDIGITAL AND ITJanuary 2009 - January 2013 (4 years)Paris, FranceContext: Responsible for monitoring operations for 2 IT outsourcing contracts BEL and Nutrition & SantéOperations and System Support, ERP (SAP), Application, Database, NetworkProject Management: Business Owner & Technical Owner (1.5 M€/year): Incident Management, Documentation Updates (Incident Management, Architecture Documents, Operations Documents, Procedures, Instructions, ...), Disaster Recovery Plan, Server Migration 2003 > 2008, McAfee Antivirus Migration to Kaspersky Antivirus, etc…)
- Groupe HISIService Delivery ManagerDIGITAL AND ITJune 2020 - January 2021 (7 months)Management of strategic IT outsourcing contracts (industry, health, media) Stabilization of RUN and significant reduction of backlog Reconstruction of L1 team & improvement of support performance Management of major incidents and executive communication Implementation of action plans and SLA improvement
- Groupe OsmoziumService Delivery ManagerDIGITAL AND ITJanuary 2019 - January 2020 (1 year)■Service Delivery Manager AHP (American Hospital of Paris)■Client escalation contact■Reconstruction of the L1 Hotline team and recruitment of a new TL■Responsible for operational improvement■Action plan and backlog reduction■Service Delivery Manager COFIROUTE■Responsible for the context■Client escalation point (Major Incident, Problem, …)■Improvement of team technical practices■Stabilization of RUN operations■Service Delivery Manager PRISMA MEDIA■Responsible for the context■Continuous Improvement Monitoring■Responsible for improving L1 Hotline
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Education
- ITIL V3 Foundation Project Management (V-Cycle, Kanban) TOEIC C1 DEUG Human SciencesITIL V3 Foundation Gestion de projet (Cycle en V, Kanban) TOEIC C1 DEUG Sciences Humaines