Pierre Maraninchi

The multiplication ofcommunication channels(email, Teams, Slack...) andinformation sources(Confluence, SharePoint, Notion, Salesforce...) combined with hybrid teams and ever-increasing changes makes knowledge sharing (and consequently daily work) increasingly complex.

The knowledge of people leaving the company is often lost, and new hires take too long to acquire the knowledge they need to be autonomous.

After 20 years in customer support, IT, customer success, software development, and operations, I offer to support you in implementing a knowledge management strategy for your organization.

Whether forinternal motivations(employee efficiency, better inter-departmental collaboration) orexternal ones(improving customer experience, user autonomy with your products and services), I help you identify thetype of approachthat matches yourbusiness needsand your field (KCS, communities of practice, centralized content management, process management, process automation...) and implement it on the appropriate tools (Confluence, Salesforce, ServiceNow, Helix KM Comaround, Helpjuice, Teams, SharePoint, Slack...)

I bring you my expertise and experience on the different elements of your project