Pierre E.

Most B2B startups under-exploit their customer base, which is often their primary lever for sustainable growth.

After doing so at Alma, I help startups (Seed to Series A) transform this customer base into measurable growth through expansion (upsell, cross-sell, renewal) and NRR improvement.

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🚀 What I do

In collaboration with leadership, I work directly with Sales, CS, and Account Management teams to generate business impact:

• Identify and activate expansion levers on existing accounts

• Structure an early-stage Account Management function

• Transform Customer Success into a revenue lever

• Improve NRR pragmatically

• Co-pilot upsell and expansion opportunities

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🧠 My Approach

Very hands-on, execution-oriented:

• analysis of existing accounts

• participation in client and sales calls

• direct work on ongoing deals

• adjustment of pitches in real situations

Objective: create a repeatable expansion system, not theoretical recommendations.

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🎯Experience

As a member of the Founding Sales Team at Alma, I first contributed to building the acquisition department as an individual contributor (Top Performer/25th employee). I then led the transformation of the Customer Success department (satisfaction-oriented) into an Account Management department (satisfaction AND expansion-oriented). After 2 years, it became the company's primary growth lever, surpassing acquisition.

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👉 If your growth still depends too much on acquisition or if your customer base is not fully exploited, I can help you quickly identify actionable levers.