Freelancer profile translated to English.
Back to original languageAbout Pierre
I work with companies and regulated entities wishing to structure their operational functioning, formalize their practices, and professionalize their support functions.
My activity lies at the intersection of organizational consulting, continuous improvement, and professional training: organizational diagnosis, procedure formalization, operational support, documentary structuring, and then design or facilitation of training when practices need to be transferred to teams.
I support organizations facing:
• Poorly formalized procedures,
• Dependence on key individuals,
• Difficulties in transferring practices,
• Lack of clarity in roles, responsibilities, and workflows,
• Growth or reorganization requiring more structure,
• Insufficiently documented support functions.
I intervene on:
• Administrative and operational organization,
• Structuring of processes and workflows,
• Formalization of procedures and reference systems,
• Documentary organization / document management,
• Process mapping,
• Clarification of roles and responsibilities,
• Continuous improvement,
• Change management support,
• Know-how transfer,
• Team skill development,
• Educational engineering and professional training.
I also design training programs and educational materials adapted to the operational realities of the field, both in-person and remotely.
Deliverables:
• Process maps,
• RACI matrices,
• Procedure manuals,
• Operating procedures,
• Educational materials,
• Management and monitoring tools,
• Structured documentation,
• Organizational frameworks,
• Business continuity kits.
Methods used:
SIPOC, RACI, PDCA, AFEST, continuous improvement, functional analysis, structured documentation, management and operational reference tools.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris (up to 30km)
Experience
- ACED FORMATION
On Malt
Training & Operational Support — Office Manager RoleCONSULTING AND AUDITSMarch 2026 - March 2026Paris, FranceDesign and facilitation of an operational training and support program for structuring the Office Manager role within the Ducasse group (2,000+ employees, international presence), as part of a mission carried out with ACED Formation (Qualiopi certified organization).Mission focused on structuring practices, operational organization, procedure formalization, and professionalization of the role, with the aim of ensuring security, transferring practices, and fostering operational autonomy.Interventions carried out:• Needs analysis and organizational diagnosis,• Mapping and prioritization of operational activities,• Structuring of administrative and organizational processes,• Formalization of procedures, reference systems, and operating procedures,• Documentary organization and structuring of information flows,• Clarification of operational workflows and responsibilities,• Design of materials and methods for transferring practices,• Support for skill development and functional autonomy.Tools and deliverables produced:• Process maps,• Operating procedures,• Flowcharts and workflows,• Monitoring matrices,• Planning tools,• Budget monitoring tools,• Inventory management tools,• Documentary reference systems,• Service provider directory,• Business continuity kit,• Educational materials and structured documentation.Methods used:SIPOC, RACI matrices, continuous improvement, structured documentation, operational formalization, educational engineering, and operational support.Result:implementation of a structured operational framework enabling better clarity of practices, secured operations, enhanced business continuity, and increased autonomy in managing the Office Manager role. - Pierre Confolens — Conseil & FormationOperational Organization Consultant | Professional TrainerCONSULTING AND AUDITSJune 2025 - Today (1 year and 2 months)Paris, FranceSupport for companies and regulated entities in structuring their operational functioning, organizing their support functions, formalizing their practices, and professionalizing their administrative and organizational processes.Interventions focused on:• Analysis and mapping of administrative and operational processes,• Formalization of procedures, reference systems, and operating procedures,• Documentary organization and document management,• Structuring of information flows and validation workflows,• Clarification of roles, responsibilities, and functional scopes,• Continuous improvement of practices and management tools,• Transfer of operational know-how,• Structuring of support functions.Design and facilitation of professional training in administrative organization, operational structuring, continuous improvement, and practice transfer:• Educational engineering,• Creation of educational materials,• AFEST,• In-person and remote facilitation,• Team skill development.Deliverables produced:• Process maps,• RACI matrices,• Documentary reference systems,• Procedures and operating procedures,• Monitoring and management tools,• Business continuity kits,• Educational materials,• Organizational frameworks,• Structured documentation.Methods used:SIPOC, RACI, PDCA, continuous improvement, functional analysis, educational engineering, structured documentation, and operational support.
- Environnement juridique réglementéAdministrative & Operational CoordinatorLEGALJune 2024 - April 2026 (1 year and 10 months)Paris, FranceOperational management and administrative coordination within a regulated environment.Intervention on topics related to administrative organization, document processing, operational file tracking, and information flow coordination in a context requiring rigor, reliability, and adherence to procedures.Participation in:• Management and tracking of complex files,• Documentary organization and document management,• Administrative coordination between internal and external stakeholders,• Preparation and verification of documents and formalities,• Monitoring of deadlines and validation workflows,• Securing and ensuring the reliability of administrative practices.Development of a strong culture of documentary quality, confidentiality, adherence to procedures, and operational organization in a regulated environment.
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Education
- Management of accounting flows in a regulated environmentInstitut notarial de formation (INAFON)2024• Cadre légal et principes de gestion comptable en environnement notarial • Spécificités des comptes clients, fonds détenus et circuits de validation • Lecture et utilisation du plan comptable d’un office • Fonctionnement des flux de trésorerie et suivi des opérations • Méthodologie de travail, rigueur documentaire et conformité en environnement réglementé
Certifications
- AML/CFT Certification — Regulatory Compliance & VigilanceInstitut notarial de formation (INAFON)2025