Freelancer profile translated to English.
Back to original languageAbout Pierre
Expert in Business Operations and GTM Engineering, I support companies and scale-ups in optimizing their commercial processes and structuring their technical infrastructure. My goal: transform complex manual workflows into automated, scalable, and fluid architectures to maximize the efficiency of your Revenue teams (Sales, Ops, Marketing).
With a dual strategic and ultra-technical expertise, I am involved in designing tailor-made growth solutions.
My areas of intervention:
- **Salesforce Administration**: Design, debugging, and advanced optimization of complex, large-scale Salesforce Flows; data modeling and alignment with your Data Engineering teams.
- **Automation & GTM Ecosystem**: Orchestration of complex workflows and outbound processes using modern growth tools (n8n, Clay, Lusha, Sales Engagement, Aircall).
- **Productization & AI**: Elimination of low-value-added tasks through the integration of AI into your tools (e.g., automated scraping and summaries by LLM for preparing sales meetings).
- **Global Strategy & Change Management**: Operational audit, management of complex multi-market projects (adaptation to local maturity levels), tool migrations (e.g., changing cadence tools), and creation of documentation (Notion) to ensure maximum adoption.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris 11e Arrondissement (up to 20km)
Experience
- MaltGTM Systems Engineer | Tools Operations ManagerFebruary 2024 - Today (2 years and 6 months)Paris, France
- **Strategic Alignment**: Partner with the Sales Operations teams and commercial leadership to translate business requirements into scalable GTM infrastructure.
- **Salesforce Administration**: Own global Salesforce customization and roadmap execution; expert in designing, debugging, and optimizing complex, large-scale Salesforce Flows.
- **API & Stack Orchestration**: Manage and audit the integration of Malt’s GTM tech stack (Clay, n8n, Lusha, Sales Engagement, Sales Navigator, Aircall, Slack).
- **Automation & AI**: Build n8n no-code flows and generative AI features to automate manual tasks and scale outbound sales motions.
- MaltGlobal Business Operations ManagerJuly 2022 - February 2024 (1 year and 7 months)Paris, France
- Strategic Business Partnering:Acted as global operational partner to the Freelancer Department and Local Operations Manager to drive process efficiency and adapt them to local market maturities.
- **CRM Go-To-Market**: Spearheaded the functional design and deployment of Salesforce for a newly created business team (freelancer success), building processes and reporting.
- **Change Management**: Authored extensive training sessions and documentation in Notion to ensure high CRM adoption (and other processes) across combined international teams.
- LivestormCustomer Operations ManagerJanuary 2021 - July 2021 (6 months)Paris, France
- **Operational Partnership**: Acted as the dedicated Operations business partner for the Customer Support department, optimizing internal workflows and scaling team efficiency.
- **Automated Performance Analytics**: Engineered a custom, fully automated weekly reporting system that programmatically aggregated and delivered core support metrics directly to the team.
- **KPI & Data Visibility**: Provided operational visibility to leadership by tracking, analyzing, and dashboarding critical success metrics, including CSAT, SLA compliance, first-response time, and ticket volume trends.
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Education
- FullStack Developer, Web DevelopmentLe Wagon2018FullStack Developper, Web Development
- Preparatory Class for Business SchoolsLycée Marcelin Berthelot2013Classe Préparatoire aux Grandes Ecoles de Commerce