Pierre-Antoine L.

Many companies invest in acquisition but lose customers due to poorly structured **customer service**. Slow responses, misused tools, lack of follow-up: customer satisfaction drops and opportunities evaporate. My role: to structure and operate effective **Customer Care**, with clear processes, well-configured tools, and a true culture of **customer satisfaction**.

I am aCustomer Expertspecialized in customer service for demanding environments: **Banking, fintech, and high-growth startups**. I work on both operational and structural aspects: managing customer conversations, organizing support workflows, creating knowledge bases, and optimizing Intercom and Notion.

Throughout my assignments, I have supported startups and banking players in: completeCustomer Caremanagement, setting up a scalable customer service, improving response times, structuringNotiondocumentation, advancedIntercomconfiguration, creating workflows, andsatisfactionindicators.

My approach is turn-key: structured, documented, and maintainable customer service. Processes are clear, tools are well-configured, and teams are operational long-term. Whether it's handling a large volume of requests or structuringCustomer Carefrom the early stages of a **startup**, everything is designed to support growth without degrading **customer satisfaction**.

If you are looking for a Customer Expert to improve your customer service, structure your Customer Care on Intercom and Notion, and durably enhance satisfaction in a Bank or startup, send me a message on Malt: I respond quickly and we can arrange a video call to understand your context and objectives.