Freelancer profile translated to English.
Back to original languageAbout Philipp
I support B2B SaaS and HealthTech companies in building Customer Success as a growth engine.
Through data-driven strategies and pragmatic implementation, I help to sustainably improve customer satisfaction, retention, and expansion revenue.
My focus areas:
✅ Building & Scaling Customer Success Teams
✅ Developing Retention and Onboarding Playbooks
✅ KPI and NRR Management
✅ Customer Journey & Health Scoring Models
✅ Go-to-Market Strategies for B2B SaaS & HealthTech
✅ Process Optimization & Tool Setup (Zendesk, Hubspot, Pipedrive, Notion, and more)
Results from previous projects:
🚀 Built Probatix (HealthTech) – Scaled to 1,500+ locations in Germany
📈 Eve Mattress DACH – Market entry & 6-figure monthly revenue after 3 months
📊 Developed Customer Success Playbooks that reduced churn by >25%
I work remotely or on-site in Berlin, and support companies from strategy to operational implementation.
My approach: Hands-on, data-driven, and growth-oriented.
German
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Conversational
French
Basic
Can work on-site
Berlin (up to 50km)
Experience
- Lumina Growth (Customer Success Beratung)ConsultantDIGITAL AND ITJanuary 2025 - Today (1 year and 5 months)Berlin, Germany🚀 Lumina Growth – I help B2B SaaS & HealthTech companies build Customer Success as a growth engine:📊 KPI & Data-Based Strategies🤖 AI-Powered Retention & Onboarding Processes💡 Playbooks & Teams for Measurable NRR Increase🎯 Focus: Churn Reduction | Expansion | Customer Centricity
- Noack Capital UG (Consulting & Investing)Managing DirectorCONSULTING AND AUDITSJanuary 2012 - Today (14 years and 5 months)Berlin, Germany💼 Noack Capital UG – Consulting & Investments for Startups and SMEs:🚀 Go-to-Market & Growth Strategies for B2B SaaS & HealthTech📈 Pricing, Sales & Scaling💡 Analysis, Due Diligence & Investor Documents🤝 Strategic Consulting from Founding to Expansion
- Probatix GmbH (Healthcare)Co-Founder, Chief Operating OfficerHEALTH AND WELLNESSApril 2019 - June 2024 (5 years and 2 months)Berlin, GermanyI was responsible for strategy, customer success, sales & operations and built the company from 0 to over 1,500 medical locations in Germany.💻 Building & Scaling B2B SaaS and B2B2C Structures📈 Developing Customer Success Playbooks for Churn Reduction & NRR Increase🤖 Implementing data-driven processes for onboarding, support & reporting👥 Responsibility for 15 employees & cross-functional teams🎯 Designing Go-to-Market Strategy, Partner Networks & Growth Processes🔄 Pivot from SaaS product to digital diagnostics infrastructure (PoC)💡 Focus: Customer Success Management · HealthTech · SaaS Growth · Process Optimization · Operations Excellence
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Education
- IPBS Dual Degree Program (Germany / Mexico)International Partnership of Business Schools (IPBS)2009Doppeldiplom-Programm in International Management mit Fokus auf BWL, Strategie & interkulturelle Führung. 🌎 Studium in Deutschland & Mexiko, kombiniert Theorie & Praxis im globalen Unternehmensumfeld.
- Universidad de las Américas Puebla (UDLAP)2009
Certifications
- TAM EXECUTIVE LEADERSHIP PROGRAMTAM Akademie GmbH2023