Freelancer profile translated to English.
Back to original languageAbout Philippe
Community manager and digital customer relations specialist, I have been supporting national brands for over 20 years in managing their communities, moderation, and protecting their e-reputation.
At Free / Freebox (Iliad Group), I manage a high volume of interactions on social networks and community forums daily, de-escalate sensitive situations, and transform weak signals into concrete actions to improve customer experience and protect brand image.
Recently trained in data science (Python, SQL, machine learning) at Jedha, I bring a dual social media and analytical skill set: I can both produce engaging content and track satisfaction and performance indicators.
I can assist you with: online community moderation and engagement, crisis management and e-reputation, multichannel digital customer support, or analyzing data related to your online presence.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CENTRAPEL (Groupe Iliad/Free)Social Media & Community ManagerJanuary 2003 - Today (23 years and 7 months)Paris, FranceManaging the official @freebox and @freemobile accounts on social networks. Daily posting and interaction to ensure a timely, relevant, and authoritative presence on X (Twitter) and social media. Moderation & Engagement Key contact on forums (ADUF) and social networks; managing brand image and creating content tailored to different communities. Crisis Management Identifying and preventing customer conflicts; mediation through autonomous granting of commercial gestures. Legal risk analysis.• ● Continuous Improvement: Proactive in optimizing response procedures, technical monitoring, incident reporting, and overall user experience.
- CIELSupport & Data TechnicianJanuary 2001 - January 2003 (2 years)Paris, France• ● Technical assistance and database repair for the Ciel range.• ● Management of data exports, assistance with financial statement production, and support for accounting operations (year-end closing).
- Lycée la TournelleMultimedia AnimatorJanuary 1998 - January 2001 (3 years)Pont-Saint-Vincent, France• ● Project Management: Writing, assistance with editing, and obtaining regional funding for fiber optic installation.• ● Management and administration of an IT park with 80 student and administrative workstations; planning hardware usage.
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Education
- Data Science BootcampJEDHA2026Bootcamp Data Science
- CDSD Certificate - Data Science Designer DeveloperJedhaCertificat CDSD - Concepteur Développeur en Science des Données