Philippe Rulliat

Responsible for inventory management, stocktaking, and purchasing (on SAP) for all Fujitsu France clients. Creation and sending of purchase orders to suppliers after price negotiation. Tracking deliveries, ensuring quantities and deadlines are met. Invoice payment after verification of deliveries. Monitoring stock movements to anticipate needs and thus avoid supply shortages. Handling disputes in compliance with internal procedures.

Responsible for recruiting external profiles for the entire Fujitsu France Service Delivery (sourcing, candidate selection, interviews, invoicing, recruitment follow-up). Managing emergency situations by making quick and effective decisions to minimize negative impacts on the company. Training new hires on work procedures. Collaboration with all teams, managers, and account managers to achieve a common goal. Perfect mastery of knowledge related to the company, its operations, its objectives, and its challenges.

Day-to-day management of Service Delivery subcontractors, SLA compliance, critical incident monitoring, continuous process improvement for all stakeholders, backlog supervision, detailed monthly invoicing. Professional handling of customer issues and complaints, ensuring quick and effective resolution. Implementation of internal procedures to ensure customer service quality.