Freelancer profile translated to English.

Description

Experienced leader, I support growth and performance in the services sector. My managerial and operational expertise, combined with a Master's degree in Management and Commercial Development, allows me to structure and deploy growth strategies aligned with business and client objectives. The skills acquired over more than 25 years have been applied in my various roles as Service Manager, Service Delivery Manager, and Service Product Development Lead.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Lyon (up to 50km)

JILITI
Service Product Development Lead
DIGITAL AND IT
January 2024 - January 2026 (2 years)
Lyon, France
Defined the vision for a "Managed Services" offering (Revenue - €2M) created for the French market, aligned with company strategy and client needs. Managed commercial development and performance. Trained and supported pre-sales and sales teams. Monitored service quality and improvement of the service offering.
Business Development Market Research Pricing Strategy Sales Training Business Plan
JILITI
Service Delivery Manager Elite Account
DIGITAL AND IT
September 2022 - December 2024 (2 years and 3 months)
Lyon, France
In an international context, ensured service quality, continuity, and client satisfaction. Managed contractual commitments, client relationships, and continuous improvement. Commercial and financial development of client accounts (Revenue - €20M).
Customer Success Management Definition and Monitoring of Indicators (KPI) Budget Management Performance Management Client Relationship Management (CRM)
Dell
Service Delivery Manager
DIGITAL AND IT
January 2017 - August 2022 (5 years and 7 months)
Paris, France
In an international context, ensured service quality, continuity, and client satisfaction. Managed contractual commitments, client relationships, and continuous improvement. Commercial and financial development of client accounts (Revenue - €50M).