Freelancer profile translated to English.
Back to original languageAbout Philippe
For over 25 years, I have been supporting organizations in transforming their services and ways of working, with a particular focus on decision-making clarity, stakeholder alignment, and team mobilization.
My work involves helping to frame the right problems, structure trade-offs, and create the conditions for decisions to translate concretely into action.
I combine strategy, service design, facilitation, and collective intelligence, not as applied methods, but as levers for real transformations: improving customer experience, evolving organizations, work methods, and managerial postures.
I intervene both upstream of projects (scoping, clarifying stakes, prioritization, stakeholder alignment) and during their implementation, with product, business, innovation, or transformation teams, in complex and often cross-functional contexts.
My career has led me to work in specialized agencies, consulting firms, and directly within organizations, on transformations combining digital and physical services, business, human, and operational challenges, both in France and internationally.
I can undertake consulting, project management, facilitation, or action-training missions, in close collaboration with internal teams, in demanding environments where the quality of decisions, execution, and impact matter more than methodological effects.
My career began over ten years ago in the telecommunications, media, and entertainment sectors, during the emergence of the consumer web (AOL, Vivendi, digital platforms), before evolving towards service design and transformation through usage.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Auxerre (up to 50km)
Experience
- indépendantIndependent Consultant – Service Transformation, Strategy & FacilitationCONSULTING AND AUDITSApril 2020 - Today (6 years and 4 months)Paris, FranceMissions directly or in support of management, transformation teams, and consulting firms, on issues of service transformation, evolution of practices, and collective structuring.• Support for organizational transformations and work method evolution projects, with a strong focus on real-world usage, team dynamics, and operational contexts.• Design and facilitation of collective work frameworks: strategic workshops, alignment sessions, management seminars, and co-design initiatives, in French and English.• Occasional or recurring interventions supporting transformation projects, adoption of new practices, decision-making clarity, or structuring of offerings and frameworks.In this context, occasional support for a consulting firm in its creation phase (Baker Park):• Contribution to structuring the Design and Transformation offering (positioning, proposals, support for recruiting freelance designers).• Management of an experience design and event strategy mission for a fast-growing HR services startup.References: ENGAGE, Hermès International, ADEO, Groupe Cora, ESSEC, Communauté des entreprises à mission, Écominéro, Bouygues Télécom Réseau, APF France Handicap…
- esprit collectifCo-founder - Collective for Transformation Through UsageCONSULTING AND AUDITSFebruary 2022 - Today (4 years and 6 months)Paris, FranceCo-founder of esprit collectif, a collective of senior consultants focused on service transformation, strategic clarification, and stakeholder alignment.I design and manage intervention frameworks combining usage-based diagnostics, facilitation of management teams, and human-scale transformation support.esprit collectif supports management and organizations on targeted missions, often in the upstream or structuring phases.• Design and management of transformation through usage frameworks, supporting management or steering committees.• Facilitation of decision clarity sessions (vision, priorities, trade-offs) for management teams or project teams.• Structuring and facilitation of complex collective initiatives involving multiple internal stakeholders or partners.• B&B HOTELS – Support in structuring a customer experience and internal alignment approach.• Emmaüs / Social Economy Actors – Design and facilitation of collective transformation and strategic dialogue initiatives.• ChangeNOW – Redesign of the participant experience for a high-growth international event (+40,000 people), working on digital and physical journeys, signage, audience distribution, and usage fluidity.
- PWC Experience CenterDirector of Design & Experience Missions – PwC Paris Experience CenterCONSULTING AND AUDITSOctober 2015 - December 2019 (4 years and 2 months)Paris, FranceIntervention within the PwC Experience Center on experience-driven transformation programs, working with large corporations and international management.• Design and facilitation of immersion and collective work sessions aimed at evolving the thinking, decision-making, and action modes of executive teams.• Management of complex service design initiatives, integrating user research, customer experience, and business challenges.• Acculturation of business, sales, and innovation departments to user-centric approaches and design as a transformation lever.• Facilitation of executive workshops and international sessions (French/English) in contexts with high stakes for alignment, adoption, and transformation.• Contribution to global customer experience and offering transformation programs, in close collaboration with consulting, innovation, and design teams.Key References:SFR, Enedis, Hager Group, PwC EMEA, Unilever / Lipton, Saint-Gobain / Weber, Société Générale SGBT, Boursorama / BoursoBank, BNP Paribas, Europ Assistance.PwC is one of the 5 largest consulting firms in the world. The Experience Center concept, dedicated to innovation through experience and emerging technologies, has been deployed in about thirty major cities across 5 continents.
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Education
- Collective IntelligenceEngage University2022Niveau : Décider et construire ensembleNiveau : Décider et construire ensemble Expert Formateur : Benjamin Gratton @LaBoetiePartners
- Biodiversity and BusinessEngage university2021Replacer l’économie au service du vivant Le Défi Biodiversité a pour ambition de replacer l’économie au service du vivant. Comme les autres Défis citoyens initiés par ENGAGE, il permet à notre communauté de s’emparer d’un enjeu majeur, réunissant citoyen.ne.s, entreprises, associations, ONG, médias. Après une première phase de sensibilisation et d’apprentissage, il a pour objectif de créer des projets d’impact. Fort de l’expérience du Défi, ENGAGE University dispense un nouveau programme de formation pour permettre aux décideur.se.s économiques d’acquérir les fondamentaux nécessaires à la mise en place de stratégies biodiversité dans leur entreprise.
Skill set
Categories
- Other