Description

I support companies in driving change, or start-up in their scale-up phase

Main activities :

- Operational audit in Multi-Channel Contact Center

- Customer Journey Mapping

- Conversion Funnel Analysis

- Product Design or Management

- Global project management

Languages

Workplace preferences

Can work on-site

L'Haÿ-les-Roses (up to 50km)

HelloConsult | Consultez autrement
Chief Operating Officer
January 2018 - December 2019 (1 year and 11 months)
Région de Paris, France
E-health Saas solutions for Healthcare Professionals Helloconsult is a spin off of Direct Medica by Webhelp
Webhelp
Head of Operations
June 2009 - December 2017 (8 years and 6 months)
Boulogne-Billancourt, Île-de-France, France
Direct Medica (part of Webhelp Group) is a line of business dedicated to Healthcare Vertical. Direct Medica provides pharmaceutical companies with solutions to efficiently and cost-effectively promote or sell their products to healthcare professionals. Direct Medica has also developed a leading edge expertise in patient coaching and disease management.
CCA INTERNATIONAL
Head Of Operations
April 2008 - May 2009 (1 year and 1 month)
Paris Area, France
Head Of Customer Service - Transition Management Leading European outsourcing provider of customer relationship management and social CRM. CCA International operates in 12 cities in 7 countries with more than 3400 Workstations