Freelancer profile translated to English.

Description

L1/L2 IT Support Technician, I mainly work within large accounts, industrial environments, and demanding technical structures where reliability, responsiveness, and quality of support are essential.

My strengths: excellent listening skills, great rigor, a real sense of service, and the ability to quickly diagnose incidents. I am particularly comfortable with preparing and maintaining workstations, fleet management, on-site support, and resolving hardware and software incidents.

I also have knowledge of the Microsoft 365 ecosystem (Intune, Entra, Exchange, Teams) which I am progressively developing through my assignments.

Available, serious, and quick to integrate into a team, I easily adapt to your tools, your procedures, and your pace to optimize your IT support and streamline your users' daily lives.

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Houilles (up to 50km)

Stellantis
L2 Support Technician
AUTOMOBILE
December 2025 - March 2026 (3 months)
Poissy, France
- Level 2 user support
- Management of equipment allocations and returns
- Preparation and handover of workstations
- Fleet monitoring and adherence to client procedures
SAFRAN
L2 Support Technician
AVIATION AND AEROSPACE
October 2025 - December 2025 (2 months)
Gennevilliers, France
- User support and level 2 incidents
- Management of IT infrastructure equipment
- Application of level 3 support solutions
- Strict adherence to security standards and group procedures
PROMOTRANS
Support Technician
TRANSPORTATION
October 2024 - September 2025 (11 months)
Levallois-Perret, France
- Ticketing & user support (level 1-2)
- Configuration of workstations, tablets, and interactive whiteboards
- Deployment and management of devices with Intune
- Automation of tasks via PowerShell on a Wi-Fi incident
- Administration of Microsoft Entra, Intune, Exchange, Teams