About Philippe
Experienced IT Project Manager & Digital Transformation Consultant helping businesses streamline their operations through technology. Certified Prince2 Practitioner, I specialize in managing complex IT projects, optimizing workflows, and implementing digital solutions to enhance efficiency. I have worked with international organizations such as the European Commission, where I led IT service optimization and knowledge management initiatives
I provide expertise in IT project management (Prince2, Agile, Scrum), digital transformation, process automation, and collaboration tools.
Whether you need structured project management, IT governance support, or process optimization, I bring a strategic and results-driven approach.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FreelancerIT Project Manager – Digital TransformationCONSULTING AND AUDITSJanuary 2024 - January 2025 (1 year)Nairobi, KenyaContext: Led multiple digital transformation initiatives for NGOs and SMEs, overseeing project planning,stakeholder engagement, technical implementation, and delivery follow-up.Key Projects:• Good Life Africa Foundation (NGO) – Acted as project lead for the design and rollout of an IT andaccounting training program. Coordinated with local authorities, managed stakeholders, andsupervised IT infrastructure deployment (servers, network, digital tools).• Independent SMEs (Retail & Hospitality) – Supported digitalization efforts by conducting businessneeds analysis, selecting appropriate tools, framing project scope, and ensuring successfulimplementation (WordPress, SaaS solutions). Also provided team onboarding and training.• Technical Projects Oversight – Managed small-scale infrastructure projects (Linux servers, CMSplatforms), ensuring proper planning, documentation, and delivery within project timelines.
- European CommissionIT Coordinator – Platform & Service ManagementApril 2019 - November 2023 (4 years and 7 months)Bruxelles, BelgiumJRC.H.2 - Knowledge Management Methodologies, Communities and Dissemination.Context: Oversaw the strategic and operational coordination of “Connected”, the core collaboration platformused by the Joint Research Centre and various Commission departments. Held a multi-faceted rolecombining stakeholder coordination, service management, and hands-on technical collaboration with central IT services.• Acted as liaison between business users, internal IT teams, and DG DIGIT, ensuring the continuousevolution of the platform through coordinated planning, implementation of ITIL processes, and follow-up on performance metrics.• Led the development of a knowledge management framework to reduce support dependency and promote user self-sufficiency.• Participated in technical interventions and infrastructure reviews in close collaboration with DGDIGIT, contributing to platform stability and improvement plans.• Coordinated Level 3 support operations, managed escalations, and contributed to service continuity across multiple Directorates-General.
- European CommissionIT Service OfficerApril 2016 - March 2019 (2 years and 11 months)Bruxelles, BelgiumDIGIT.A.1.001 - FO – Front Office OperationsContext: Contributed to the IT Infrastructure Consolidation (ITIC) project, a major transformation aiming to harmonize IT services across European Commission Directorates-General. Acted as a central point of contact for end-user service delivery, process standardization, and communication with high-level stakeholders.• Supported the transition and consolidation of IT services, ensuring operational continuity across multiple DGs and user environments.• Coordinated service desk activities, including onboarding of new user groups, management of escalations, and internal communication during service transitions.• Supervised the VIP support team at the Berlaymont building, ensuring tailored and reliableassistance to senior officials, while also advising them on optimal IT usage in their daily activities.• Contributed to incident and change management using ITIL best practices, and proposed service improvements based on user feedback and field observations.
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Education
- Bachelor in computer science - Orientation: Software engineeringEPFC-ULB2000Bachelor in computer science
- English coursesI.E.P.S.1997English courses
Certifications
- SCRUMEvoliris2015
- Prince2QRP INTERNATIONAL2013