Freelancer profile translated to English.

Description

As a virtual assistant with over 11 years of professional experience in public service, I bring well-founded knowledge in organization, coordination, and handling diverse inquiries.

In my role as an administrative specialist, I efficiently structure complex processes, proactively coordinate appointments, and communicate professionally – both with citizens and internal departments, even in challenging situations.

I work in a highly structured, independent, and reliable manner. A sense of responsibility and timely completion of tasks are a matter of course for me. I always maintain an overview, set priorities effectively, and find solution-oriented approaches with which I can directly support you.

My strong communication skills enable me to act clearly, friendly, and efficiently – both in writing and orally. At the same time, I am eager to learn and enjoy familiarizing myself with new topics and tools.

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

FREELANCING
Community Management
AGRICULTURE
April 2026 - Today (4 months)
Hamburg, Germany
• Independent management of community engagement on Instagram, Facebook, and TikTok
• Professional response to messages and comments on behalf of the company
• Ensuring customer-oriented and brand-compliant communication
• Supporting a positive community and brand perception
• Structured processing and prioritization of incoming inquiries
Communication Empathy Community Management Independence Organizational Talent
Stadt Oldenburg
Administrative Specialist
PUBLIC SECTOR
September 2021 - Today (4 years and 11 months)
Oldenburg (Oldenburg), Germany
Dunning and enforcement (creating letters, wage garnishments, bank account garnishments, etc.), payments (booking uncleared incoming payments, rebooking incorrectly booked payments), digital file management, customer communication (in person, by phone, digital), sorting and processing incoming mail, creating SEPA direct debit mandates.

Carry out appropriate enforcement measures at your own discretion.

Work with specific programs such as SAP/Hana, Avviso, Meso, MS Office
Customer Support & Communication Organization Independence Office Management Responsibility