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Petya S.PS

Petya S.

Virtual Assistant | Customer Service | AI

€100/day
Salamanca, ES
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Petya

Do you need someone to really make things happen?

I'm Petya Stoyanova, and I help companies and professionals organize their work, serve their clients, and keep their projects under control, both online and in person.

I can add value in tasks related to administration, customer service, reception, document management, coordination, team support, content creation, and process organization. Additionally, I use artificial intelligence tools to work faster, more efficiently, and strategically.

I am defined by responsibility, initiative, approachability, and the ability to adapt to new challenges. If you're looking for a committed, problem-solving individual eager to contribute from day one, I'd be delighted to be part of your project.

📍 Available for remote and in-person work.
  • Spanish

    Native or bilingual

  • English

    Conversational

  • Bulgarian

    Native or bilingual

  • Portuguese

    Conversational

Can work on-site
Salamanca (up to 20km)

Experience

  • Petya DigitalPro
    Freelance Professional
    HUMAN RESOURCES
    August 2025 - Today (1 year)
    Santa Marta de Tormes, Spain
    Petya DigitalPro | Professional Project

    Professional project specializing in virtual assistance, customer service, administrative support, and process organization for companies, freelancers, and entrepreneurs.

    Main responsibilities:

    ▫ Virtual assistance and administrative support.
    ▫ Customer service, handling calls, email, and WhatsApp Business.
    ▫ Virtual and in-person client reception, agenda coordination, and appointment management.
    ▫ Document management, administrative organization, and task tracking.
    ▫ Support in personnel selection processes, candidate screening, contact with candidates, and interview coordination.
    ▫ Human Resources support and back-office tasks.
    ▫ Content creation for social media and digital communication.
    ▫ Use of Artificial Intelligence tools (ChatGPT, Claude, Gemini, Gamma, Canva, Notion, Microsoft 365, and Google Workspace) to optimize processes and increase productivity.
    ▫ Project organization and internal process improvement.

    Value provided:

    I help companies improve their organization, offer professional customer service, optimize administrative processes, and free up time so they can focus on growing their business.
    Virtual Assistance AI | Chat GPT Organization and Planning Agile Project Management Digital Strategy
  • Asociación "Reto a la Esperanza"
    HEAD OF CARE - NGO
    HUMAN RESOURCES
    June 2002 - September 2024 (22 years and 3 months)
    Salamanca, Spain
    Direct care for vulnerable individuals. Development of active listening, empathy, and conflict resolution skills. Resource coordination, team management, and case follow-up. Solid experience in customer service and professional interaction.
    Direct Customer Service Team Management Interpersonal Communication Conflict Resolution Task Organization and Planning

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Education

  • VIRTUAL ASSISTANT CERTIFICATE
    Universitat Ramon Llull
    2025
    CERTIFICADO DE ASISTENTE VIRTUAL
  • BIG DATA AND BUSINESS INTELLIGENCE COURSE
    2025
    CURSO DE BIG DATA Y BUSINESS INTELIGENCE

Skill set

Categories

  • Other