Freelancer profile translated to English.
Back to original languageAbout Peter
I am an experienced specialist and executive expert with over 15 years of professional experience in hospitality, gastronomy, project management, and operational management. My focus is on developing practical concepts, optimizing workflows, and successfully implementing projects – from the initial idea to ongoing operations.
I support hotels, restaurants, tourism businesses, and other service companies in areas such as opening businesses, repositioning, process optimization, offer and concept development, and organizing daily operations. I combine strategic thinking with a keen understanding of the operational challenges in a business.
My further strengths include recruiting and onboarding employees, leadership development, training, guest communication, complaint management, and creating professional operating documents, checklists, quotes, and templates.
My working method is reliable, solution-oriented, and hands-on. I listen carefully, identify potential for improvement, and develop solutions that fit the specific business, the team, and the available resources.
My services include in particular:
Project management and operational support
Hotel, gastronomy, and tourism concepts
Opening and reorganization projects
Process optimization and quality management
Recruiting, onboarding, and employee development
Leadership training and practical training
Offer design, guest communication, and administration
Creation of checklists, templates, and operating documentation
My goal is not only to advise companies but also to develop sustainable, economical, and practically implementable solutions together with them.
German
Native or bilingual
English
Fluent
French
Basic
Can work on-site
Thun (up to 50km)
Experience
- Pizol Bergbahnen AG - Alpenhotel Furt,Interim Operations Manager Gastronomy & HospitalityApril 2026 - July 2026 (3 months)Bad Ragaz, SwitzerlandDeveloped operational concept for the new opening after takeover and transitioned into the operational start-up phase. Recruited and built the team, providing on-site operational support for the first four weeks. Implemented CASABLANCA Hotel Software (PMS) at Alpenhotel Furt and integrated it into operational processes.
- Bergbahnen Sörenberg AG - Gipfelrestaurant Rothorn & Berghotel Eisee,Operations Manager / GérantJuly 2023 - October 2025 (2 years and 3 months)Sörenberg, LU, SwitzerlandOperational and administrative management of gastronomy and hotel operations in a seasonal mountain railway environment. Responsibility for daily business, team leadership, scheduling, quality assurance, and guest satisfaction. Optimization of processes, cost of goods sold, supplier coordination, and interfaces between hotel, kitchen, and service.
- Klosterhotel St. Petersinsel,Head of Gastronomy and Deputy DirectorMay 2018 - March 2023 (4 years and 10 months)Twann, BE, SwitzerlandManaged the entire gastronomy department, responsible for service quality, staff management, and operational processes. Deputized for the director and represented the establishment to guests, partners, and employees. Led interdisciplinary teams of up to approx. 35 employees, focusing on motivation, standards, and profitability.
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Education
- Training in Service, Kitchen/Cooking, Reception, Business Administration, Operations Management, and Tourism.Hospitality Management School, Tourism School Gmunden2009Ausbildung in Service, Küche / Koch, Rezeption, Betriebswirtschaft, Betriebsorganisation und Tourismus.
- G1License to Serve, Gastro2022G1