About Pedro
Spanish
Native or bilingual
Experience
- DEMANDAMOS POR TI S.L.Document Manager and Back OfficeMay 2026 - Today (3 months)Exhaustive review and analytical validation of legal and financial documentation of entities, ensuring data integrity in the system.Detection of operational needs and application of own organizational methodologies for time optimization in daily management and processing.
- TeleperformanceCustomer Service and Back Office SpecialistTELECOMMUNICATIONSJuly 2009 - July 2025 (16 years)Ponferrada, CL, SpainComprehensive Technical Support: Resolution of technical and administrative incidents, with an initial pure focus on technical support (first 2 years) and subsequent evolution towards operational management.
- Symin InformáticaIT Support Coordinator / IT TechnicianSeptember 2005 - October 2006 (1 year and 1 month)Hybrid role focused on technical resolution and support team management to ensure the operational continuity of corporate clients.User Support: Direct and personalized assistance, translating complex technical problems into understandable solutions for the end customer.
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Education
- Master's DegreeEvolve AcademyMáster
- Master's DegreeEvolve2026Máster