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Pedro AlmeidaPA

Pedro Almeida

Principal | Customer Ops & Business Transformation

€800/day
Lisbon, PT
15+ years

Average response time: 1 hour

About Pedro

Strategic Operator & GTM Architect with 25 years leading commercial transformation across B2B mid-caps, scale-ups, and corporate ventures.
I bring hands-on execution experience and advisory sharpness to align vision, stakeholders, and operating rhythm across sales, product, and delivery.
My experience spans high-uncertainty contexts, multi-country
execution, and leadership roles — as CCO, entrepreneur, transformation lead, and advisor.
  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • Portuguese

    Native or bilingual

  • French

    Basic

Can work on-site
Lisbon (up to 50km)

Experience

  • Pathway
    Principal
    March 2024 - Today (2 years and 5 months)
    Lisbon, Portugal
    Advise B2B clients in industrial and infrastructure sectors on strategy execution, business transformation, commercial performance, go-to-market acceleration and AI automation.

    • Partnered with CCO to drive commercial transformation across a rapidly growing industrial B2B organization, strengthening pricing, governance, and sales performance discipline.
    Go-To-Market Strategy & Execution Business Transformation Commercial Excellence Executive Leadership Operational Scaling
  • Schréder Hyperion
    Chief Customer Officer (CCO)
    June 2021 - August 2023 (2 years and 2 months)
    Lisbon, Portugal
    Carried the company’s mandate to scale SaaS business and elevate the customer experience across 50+ countries.

    Rebuilt the global GTM organization - Sales, Success, Delivery, and QA - driving alignment, delivery quality, and a culture of ownership. Embedded governance, revamped support, and rolled out testing at scale. Drove local team engagement in 15 priority markets for stronger field traction and execution ownership - improving commercial KPIs across the board.

    → Achieved 3× growth on core portfolio, 2× on ancillary lines, +15pts in NPS, and +30% in team engagement.
    Commercial Leadership Customer Operations Business Transformation Revenue Growth Executive Leadership
  • UVA.wine | BabyID
    Co-Founder & CEO
    February 2018 - July 2020 (2 years and 5 months)
    Madrid, Spain
    Co-founded and led two ventures at the intersection of tech, strategy, and impact (UN SDG 16.9).

    Defined business models, aligned stakeholders, and shaped GTM under uncertainty. Structured PMF discovery, stakeholder incentives, and ecosystem engagement. Diagnosed governance and IP risks; led SHA design and mediated founder-investor conflict amid team misalignment.

    → Raised €350K, built €2M investor pipeline, onboarded 70+ wine-makers, and secured field trials with a public hospital and a NGO in Africa.
    Business development Strategic Partnerships Venture Development Go-to-Market (GTM) Strategy Stakeholder Management

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Education

  • Full time MBA
    IMD Business School
    2008
    Full time MBA
  • General Management post-graduate studies, Business Administration
    Universidade Católica Portuguesa
    2003
    General Management post-graduate studies, Business Administration

Skill set

Categories