Pavel Antonovic

As Product Owner, I supported SNCF within the framework of the Operational Traffic Management Modernization program, on the TS-CO application, a critical system for transmitting driving instructions to drivers and feeding DAS (Driver Advisory System) solutions.

The objective of the mission was to ensure the alignment between business needs and the IT system solution, both in the BUILD and RUN phases, in a railway environment with high operational and safety stakes.

Stakes

- Securing and making driving instructions transmitted to trains more reliable.

- Aligning business requirements with IT and operational constraints.

- Smooth integration of TS-CO with DAS and ATO systems.

- Guaranteeing functional quality before production deployment.

🏆 Key Achievements

Analysis and formalization of business needs related to railway operations.

Definition of the functional scope and identification of risks and impacts.

Critical review and challenge of the preliminary study produced by the CDS.

Writing of functional deliverables: detailed specifications, test plans, validation dossiers.

Development and validation of the testing strategy (impacts, risks, necessary resources).

Performance of functional tests and organization of user acceptance testing (UAT).

Monitoring of software version quality and coordination with project teams.

Contribution to meeting project milestones up to production deployment.

Environment & tools

Agile - Jira - Confluence - Teams - Functional testing - Critical IT systems - Railway environments · DAS / ATO interfaces - SFERA protocol

As CRM IT Product Manager, I led the complete overhaul of the KorteX CRM to modernize the infrastructure and improve the operational efficiency of Customer Relationship Management (CRM) at Keolis. The objective was to integrate a Customer Data Platform (CDP) and centralize customer interaction management to optimize business performance.

📊 Stakes:

✔ Improving user experience & simplifying CRM processes

✔ Centralizing customer data for better utilization and service personalization

✔ Automating and digitizing workflows to optimize marketing and customer relationship campaign management

🏆 Key Achievements

Complete overhaul of Microsoft Dynamics CRM to modernize customer relationship management

Implementation of a Customer Data Platform (CDP) integrated with Zendesk to centralize customer interactions

Cost optimization (-10%) by rationalizing tools and improving internal workflow efficiency

Increase in operational performance by 30% through the implementation of automated processes

Improvement of user satisfaction through seamless integration of new CRM solutions

As Product Owner, I led the development and deployment of an innovative mobile application for patients with multiple sclerosis (MS). This platform was designed to provide personalized support, integrating advanced features such as symptom tracking, medical recommendations, and wellness advice.

🏆 Key Achievements:

Successful launch of Cleo in 16 countries, impacting 200,000 users 🌍

Increase in patient engagement by 25% in 6 months through UX/UI improvements 📈

Optimization of medical data accuracy (+20%) for healthcare professionals 🏥

Adoption of Agile methodologies, accelerating the development cycle and improving responsiveness to user needs 🚀

Implementation of a user feedback system, increasing satisfaction by 15%

📋 Key Responsibilities

Management of the product roadmap and definition of strategic priorities.

Coordination of multidisciplinary teams: development, UX/UI, data, marketing, and medical partners.

Monitoring KPIs & continuous improvement: user engagement, data accuracy, and patient satisfaction.

Stakeholder alignment

Backlog management and User Story definition

Release and update management: deployment of new features and continuous improvement.

Implementation of Agile Scrum methodologies