Freelancer profile translated to English.

Description

Project manager for over 10 years, I work on cross-functional projects (CRM, Workflows, Business Intelligence). I am very comfortable in a multidisciplinary environment (sales, finance, human resources...).

I have the necessary methodology and technical skills to successfully lead your Dynamics CRM projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Italian
Fluent

Workplace preferences

Remote only

Primarily works remotely

Altarea
CRM & Business Intelligence Project Manager
REAL ESTATE
April 2020 - December 2024 (4 years and 8 months)
Paris, France
Project Management
Evaluation of IT tools for the sales force
Management of IT tool evolutions for the sales force
Functional Analyst on CRM and Power BI
Training of Salespeople on CRM
User Support
Manager of relationships with Service Providers and Partners
Microsoft Dynamics Microsoft Power BI Project Management User Training Workshop Facilitation
XELIANS
Functional Analyst
DIGITAL AND IT
January 2018 - April 2020 (2 years and 3 months)
Paris, France
Administration and configuration of cross-functional applications (Dynamics CRM, Ennov, Sage X3, Clickdimention...)
User support and training
Administration of business processes
Project Management, Business Ownership
Requirements gathering
Writing specifications
Writing technical specifications
L1 Support
Administration of the new telephony tool
In charge of the deployment project of the New IVR (Interactive Voice Response)
In charge of the project to develop call logging on the new IVR in collaboration with development teams
Provider Management
User Support Microsoft Dynamics CRM Project Management User Training Workflow
COMEARTH
Application Support Technician
TELECOMMUNICATIONS
February 2016 - September 2016 (8 months)
Orsay, France
L1 and L2 Application Support to users
Creation and resolution of L1 and L2 tickets
User account administration via AD
Training users on new features

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Master of Science Computing
Supinfo
2013
Information Systems Management
ASTON

SUCCEEDING IN PROJECT MANAGEMENT
CSP COCENDI
2021
Project Management Change Management Risk Management Cost Management Planning
In-Company Trainer
ABIES formation&Conseil
2021

Paul William Y.

Dynamics CRM Functional Project Manager

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