Freelancer profile translated to English.
Back to original languageAbout Paul
I help companies increase customer satisfaction, boost revenue, and relieve their team.
This is achieved through the development of AI agents, especially AI voice assistants, for SMEs to automate business processes.
Integration takes place into existing infrastructure such as cloud telephone systems, CRM, and ERP systems, adhering to the highest industry standards for compliance and security.
Application examples:
📅 2. Appointment Management
- Appointment scheduling (e.g., doctor, consultation, service)
- Reminder calls for upcoming appointments
📞 3. Inbound Call Routing & Pre-qualification
- Intelligent central call routing, e.g., pre-qualification of inquiries (e.g., applicants, leads)
🛍️ 4. Customer Loyalty
- Reminder service for regular customers
- Satisfaction surveys after service or purchase
🛠️ 5. Support
- Malfunction reports and status updates
- FAQs and troubleshooting
💬 6. Sales
- Lead generation and qualification
- Reactivation of inactive customers
👥 7. HR
- Applicant interviews and qualification
- Onboarding reminders
German
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- KI-AutomatisierungAI Developer | AI Consultant | Support for SMEs in Developing AI AutomationsDIGITAL AND ITApril 2024 - Today (2 years and 2 months)Dresden, GermanyDevelopment of AI agents, especially AI voice assistants, for SMEs to automate business processes. Integration takes place into existing infrastructure such as cloud telephone systems, CRM, and ERP systems.
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