Freelancer profile translated to English.
Back to original languageAbout Paulo
IT support technician with experience in user assistance and IT infrastructure maintenance. I have had the opportunity to work on diagnosing and resolving hardware and software incidents (Windows, Linux), installing and configuring equipment, as well as handling requests via ticketing systems. Knowledge of computer networks and basic configuration of network equipment (LAN, Wi-Fi, connectivity).
Portuguese
Native or bilingual
French
Fluent
English
Conversational
Can work on-site
Lyon (up to 50km)
Experience
- EXATIC, LDAIT and Network Support TechnicianDecember 2023 - November 2024 (11 months)Level 1/Level 2 Support: Troubleshooting and user assistance (on-site and remote). System Administration: User account management (AD), Office 365, and infrastructure maintenance (Windows/Linux). Network: LAN/Wi-Fi configuration and maintenance, and peripherals. Incident Management: Handling and tracking tickets to resolution.
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Education
- Network TechnicianCisco Network AcademyTechnicien de Réseau
- Computer Science StudiesHigher Institute of Administration and FinanceÉtudes en Informatique
Certifications
- Google IT Support Professional CertificateGoogle2026