Paul Mcginlay

• In my current role, I work closely with the Chief Operating Officer to design and execute the operational strategy for a single, secure, and smart metering network connecting homes and businesses across the UK. I am responsible for multiple activities critical to the successful delivery of our strategy, including forecasting, risk management, business planning, and governance.

• I lead the central data science & analytics team and oversee the production of performance reporting and deliver actionable insights to a diverse range of stakeholders, including regulators, government agencies, and energy suppliers. I am currently leading the implementation of our new data strategy across the organization, which will further enhance our capabilities and drive sustained growth.

Successfully led a large-scale field engineering team of c.3,500 employees. I had full P&L responsibility for a £300m budget and accountability for the delivery of key performance metrics to enable revenue, regulatory and service delivery at the required level of quality and safety and cost.

Key Achievements:

• Led and motivated my team to be the No.1 performing engineering team across the whole of the UK in Openreach.

• I led a large team of engineers through the COVID-19 pandemic and at the same time delivered recorded breaking levels of customer service.

• Amidst the COVID-19 pandemic, I collaborated with key stakeholders to develop an algorithm, that successfully resolved customer faults without sending engineers to their home. This resulted in a significant improvement in customer service and savings of approximately £800,000 within the first 10 weeks. Through my vision and leadership, I delivered impactful results that transformed our business model during a challenging time.

• I played a pivotal role in re-structuring a national organisation of 20,000 engineers, introducing a new organisational design, with new roles, responsibilities, and ways of working across the team. This was the largest organisational design in the history of Openreach.

• I created a talent programme to develop future leaders. This was a huge success and as a result, it was rolled out nationally across the whole of Openreach.

I led a team of c.1500 engineers across the North East of England. Accountable for the end-to-end service delivery including delivery of key performance metrics, regulatory and service delivery at the required level of quality and safety & cost.

Key Achievements:

• Within a year of leading this team, I significantly improved business performance, I landed large change and transformation programmes which increased efficiency and reduced costs across the business.

• In July’17 after only 6 months in the role, I made a step change on people engagement. I improved the overall engagement outcome by 10% from the previous survey (this was 9% better than my counterpart in UK South).