Freelancer profile translated to English.

Description

Customer Success Manager with 3 to 7 years of experience, I turn your clients into ambassadors. Specializing in onboarding, portfolio management, and churn reduction, I have supported companies in various sectors.

I take charge of your clients from day one: structuring onboarding processes, proactive monitoring, detecting disengagement signals, and fostering long-term relationships.

Available for full remote, long-term missions, with real operational autonomy.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Caats
Customer Success Manager
RETAIL (SMALL BUSINESS)
October 2023 - December 2024 (1 year and 2 months)
Paris, France
• Client portfolio management
• Client support
• Client satisfaction and loyalty
• Analysis of customer needs and experience
• Feedback collection
• Complaint and dispute management
• Call and chat handling
• Logistics order tracking
• Carrier delivery tracking
• Lead/user request tracking
• Technical watch
CRM client monitoring Customer Service customer support Customer Satisfaction
Ornikar
CUSTOMER SUPPORT
EDUCATION AND E-LEARNING
April 2022 - October 2023 (1 year and 7 months)
Paris, France
Customer Support Hero 🪄
Level 1 and 2 Management

• Assist the client by offering a solution adapted to their request
• Respond to all user/lead requests
• User order tracking and management
• Assist leads in their process/purchase
• Handle complaints by email/phone
• Ensure customer satisfaction
• Responsible for AAC/CS follow-up
• Process improvement
• Collaboration with Account Managers for better client follow-up
client monitoring administrative follow-up CRM Zendesk Aircall