About Pauline
French
Native or bilingual
English
Conversational
Spanish
Basic
Experience
- HappyPalCustomer Care SpecialistPUBLIC SECTORMarch 2021 - April 2023 (2 years)Within the Care department:- Customer service management across 3 channels: chat, email, phone- Back office management of the platform for updating information and data processing- Hosting product presentation webinars
- Salon de l'EcologieCoach: Communication StrategyCIVIC AND SOCIAL ORGANIZATIONSSeptember 2020 - December 2020 (3 months)Montpellier, FranceFor their annual event, the Ecology Fair entrusted me with several missions. As communication was managed by volunteers, my role was to provide them with key information for social media management (Facebook, Instagram, Twitter, LinkedIn) and to support students when needed. Once the event was over, my mission was to analyze the work done.Before the event:- Present social media platforms and their usage- Provide advice on social media management and planning toolsDuring the event:- Support students: advice and feedback on publicationsAfter the event:- Analyze the relevance of publications on different networks- Analyze social media usage- Activity report
- Gravity InnovationCoachCONSULTING AND AUDITSOctober 2020 - October 2020Team coaching for an innovative challenge organized by Ad'Occ.Management and supervision of a team for one day.
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Education
- Master's Degree (2) in Innovative Project ManagementIAE Montpellier2019Le master forme les Ă©tudiants sur les missions suivantes : - conduire un projet personnel de crĂ©ation dâentreprise impliquant la mise en Ćuvre de nouveaux produits ou services - ĂȘtre responsable de projet ou de mission dans le cadre dâune entreprise innovante. - dĂ©velopper des activitĂ©s de consulting ou de recherche en innovation et entrepreneuriat.
- Master's Degree (1) in Management of Universities and Information TechnologiesIAE Montpellier2018Missions dâapprentissage : - pilotage et contrĂŽle de gestion Ă la direction des affaires financiĂšres - recherche et conduite du changement Ă la direction de la recherche et des Ă©tudes doctorales - gestion prĂ©visionnelle des emplois Ă la direction des ressources humaines - gestion administrative et juridique au service des affaires juridiques et institutionnelles