Freelancer profile translated to English.
Back to original languageAbout Pauline
I secure the entire journey from your customer's order to the money in your account.
Operations | Order-to-Cash | Logistics | Structuring
Where many only handle billing or collection, I cover the entire chain.
A customer complaint can stem from a poorly configured site, inadequate supply planning, incorrect inventory, unsuitable packaging, a delivery error, or an incorrect invoice price.
I don't just treat the symptom: I identify its cause and bring the process back under control, from procurement to collection.
The industry changes with each assignment. My profession, never.
I have managed operations in architecture, training, security, SaaS, and various e-commerce sectors (health, gardening, and lifestyle).
Some benchmarks:
* over 500 B2C/B2B orders monitored monthly
* approximately 20 complex cases analyzed in 2 days, with continuity ensured the next day
* a department restructured over 1 year, with 10+ documented processes and 5 employees trained
* 250 freelancers coordinated and up to €15 million in turnover managed
* up to 40% administrative time saved and 30% order processing time reduced.
I work from a few weeks to several years, with the same priority:establish processes, clarify roles, and build an organization that no longer depends on a single person.
Has your organization become difficult to manage? That's precisely where I am most useful.
French
Native or bilingual
English
Fluent
Portuguese
Fluent
Can work on-site
Sainte-Geneviève-des-Bois (up to 40km), Paris (up to 50km), Bordeaux (up to 50km), Lyon (up to 50km)
Experience
- E-commerce multi-canaux (B2B / B2C)Operational & Order-to-Cash Structuring (Operations, Logistics, Suppliers, Cash)E-COMMERCEMarch 2026 - Today (5 months)Paris, FranceIntervention in a restructuring context, gradually taking over order, logistics, supplier, and product data flows.Systemic Approach:aligning flows between suppliers, warehouse, tools, and field execution.Missions:🔹 Flow & Supply Chain Structuring* Taking over and ensuring the reliability of logistics flows (receipts, orders, inventory)* Implementing supply monitoring and expected receipt tracking* Centralizing product, supplier, and inventory data* Coordinating with logistics providers and carriers🔹 Operational Management* Daily monitoring of order flows and logistics blockages* Ensuring product availability and anticipating shortages* Managing supplier communications and collecting critical information* Liaising between business, logistics, and providers🔹 Structuring & Tools* Creating dashboards for inventory, order, and flow monitoring* Structuring product and supplier databases* Improving information clarity and flow🔹 Cash & Financial Flows* Monitoring supplier commitments and associated flows* Securing data required for invoicing and payment trackingImpact:* Regained control over logistics and supplier flows* Improved visibility of inventory and supplies* Reduction in operational blockages* Foundation laid for structured growth
- GyneikaData Structuring & Operational Management (Order-to-Cash)E-COMMERCEFebruary 2026 - March 2026 (1 month)Paris, FranceIntervention in a restructuring context, establishing a reliable and usable database to support operational management.* Centralizing product, supplier, and operational data flows* Creating structured databases to ensure information reliability* Implementing monitoring tools for orders, inventory, and flows* Structuring tracking tools for teams and prescribers* Improving information clarity and flowObjective:establish a solid foundation for reliable operational management and support growth.
- Scale-up e-commerce / SaaS (location & re-commerce)Operational Management & Order-to-Cash Structuring (Operations, Logistics, Cash)E-COMMERCEFebruary 2026 - March 2026 (1 month)Paris, FranceIntervention in a critical area during a period of high operational pressure, taking over a cross-functional scope covering Operations, Logistics, Customer Service, Invoicing, and Collections.Systemic Approach: global analysis of flows and interdependencies between teams, tools, and field operations.Hybrid mission combining three levels of intervention:🔹 Flow Analysis & Systemic Understanding* End-to-end analysis of the Order-to-Cash cycle: orders, preparation, shipping, returns, disputes, collections* Identification of friction points between Operations, Logistics, IT, Finance, and Customer Service* Highlighting inconsistencies between data, tools (ERP/OMS/Support), and actual execution* Understanding implicit business rules and flow dependencies🔹 Execution & Operational Management* Taking charge of critical operations: orders, anomalies, returns, carrier disputes* Managing Customer Service and coordinating multi-team efforts in a multi-brand environment* Arbitrating complex situations between technical, logistics, and customer aspects* Ensuring daily operational processing🔹 Structuring & Process Reliability* Creating and formalizing processes in critical areas* Clarifying roles, priorities, and management rules* Centralizing Operations and financial data to ensure flow reliability* Implementing operational monitoring to improve real-time visibility and management🔹 Operational Cash & Financial Flows* Ensuring consistency between logistics returns, operational statuses, and financial actions* Managing Stripe pre-authorizations: pre-authorizations, captures, releases, and discrepancy monitoring* Controlling discrepancies between physical and financial flowsImpact:* Stabilization of a stressed system* Secure execution on critical flows* Improved visibility of dependencies and friction points* Foundation laid for sustainable Order-to-Cash cycle reliability
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Education
- BTS Assistant Manager (Small and Medium-sized Enterprises)C3 GROUPE2012