Freelancer profile translated to English.

Description

Consultant for 8 years, all the projects I have carried out have helped my clients to achieve their goals. I have worked for large groups (Malakoff Médéric, Société Générale, Agirc-Arrco... etc.) but I also have a specialization in entrepreneurship which allows me to understand and grasp the issues of small structures.

My areas of expertise include: project management using either AGILE or V-cycle methods, business support through organizing and leading various workshops and training sessions, creating communication content, and analyzing and optimizing processes.

My main strengths in successfully completing my missions are my analytical and adaptive skills, my excellent interpersonal relationships with the teams I support, and my ability to quickly gain expertise in any subject.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Agirc-Arrco
Project Manager for the Development of a New Operational Efficiency Hub
PUBLIC SECTOR
January 2025 - Today (1 year and 5 months)
Paris, France
Development of a new Operational Efficiency Hub:
- Creation and deployment of the service offering internally
- Development and facilitation of serious games around LEAN and Project Management concepts (V-cycle and agile)
- Creation of a documentation base gathering management support templates (project management / lean / change / communication...)
- PMO for various internal projects
Operational Performance Operational Efficiency PMO Change Management Workshop Facilitation
Malakoff Humanis
Project Manager for the Deployment of an IT System
BANKING AND INSURANCE
March 2017 - August 2018 (1 year and 5 months)
Paris, France
The GED MM project aims to digitize incoming mail flows across the entire value chain of the Insurance sector, from mail reception to management processing.
Part of the Group's strategic roadmap, the project represents a performance accelerator and aims to:
Improve customer service quality
Develop multi-channel communication
Enhance operational efficiency in management services
Secure customer evidence documents
Mission objective: support the operational implementation of the project in the areas of Processes / Organization and HR / Communication.

Approach implemented:
- Processes / Organization Workstream
As-is analysis
Mapping of impacted processes
Definition of the documentary workflow and target processes
Analysis of organizational impacts

- HR / Communication Workstream
Definition of training and communication plans
Preparation of documents for employee representative bodies (CCE, CHSCT)
Instruction and support for employment impacts with HR
As-Is Analysis Process Definition Change Management Training Project Management
Génération
Construction of the Transformation Plan for the Generation Operational Model
BANKING AND INSURANCE
September 2018 - December 2018 (4 months)
Quimper, France
Following strong growth and difficulty in absorbing flows in 2018, Génération wants to overhaul its operational model while reducing its costs over 3 years.
The new operational model must enable future growth to be absorbed without exponentially increasing staff.
The challenge of this project is to propose a transformation plan, supported by a business case and broken down into a 3-year trajectory.

- Management:
Definition and facilitation of the mission's governance
Monitoring of phase progress and visibility on advancements
Organization of the validation process
Identification of risks and points of attention
Preparation and facilitation of the steering committee
- Diagnosis:
Framing of expectations
Individual interviews: CEO, Directors, Deputy Directors, and activity managers
Observations and cross-visits in the following activities: health and provident front and back office, member database management, medical expenses, call center, configuration, sales, multi-site
Interviews or focus groups with key clients and partners
- Projection:
Innovation sessions with startups presenting their offerings
Pre-selection of levers proposed in workshops
Ideation workshops: 1 per major activity in the value chain or per dysfunction
- Business Case:
Innovation sessions with startups presenting their offerings
Pre-selection of levers proposed in workshops
Ideation workshops: 1 per major activity in the value chain or per dysfunction
- Trajectory:
Identification of change milestones and the trajectory
Operational Performance Process Optimization Data Analysis Risk Analysis Restructuring