Freelancer profile translated to English.
Back to original languageAbout Pauline
Enthusiastic and proactive, I offer my services for project management assignments and my knowledge in the field of HRIS software. My goal is to support you by bringing all my skills and knowledge acquired during my studies and my various professional experiences.
My services cover the following areas:
Project Deployment - HRIS: Project management, audit, training, configuration assistance
Administrative Management - Accounting Preparation: Quotes, Invoicing, Drafting letters/administrative documents, schedule management, appointment scheduling, booking train/flight tickets...
Marketing - Communication: Creation of communication tools and sales support materials, coordination of event logistics and advertising promotions, performance analysis, customer satisfaction evaluation, assistance with event organization...
These services are adapted to your needs for one-off or regular assignments.
I am available remotely with the possibility of traveling to your premises to organize the function and manage documents.
My Linkedin account: NOTE: My daily rate is indicative and will be adjusted according to the tasks assigned to me and the duration of the mission.
Do not hesitate to contact me, I will be delighted to discuss with you and offer my help.
See you soon!
French
Native or bilingual
English
Conversational
Spanish
Conversational
Can work on-site
Paris (up to 10km)
Experience
- KokoroeCustomer Success ManagerEDUCATION AND E-LEARNINGOctober 2025 - Today (8 months)1. Strategy and Project Management Oversight- Developing the project management strategy for recurring products.- Optimizing the customer follow-up and support process.- Designing customer follow-up materials.2. Customer Follow-up- Overseeing customer deliveries for recurring products.- Onboarding new clients.- Supporting clients on communication and product adoption challenges.3. Product Contribution- Centralizing and analyzing customer feedback.- Working closely with the VP Product to contribute to continuous product improvement.4. Customer Engagement and Value- Monitoring and analyzing product usage KPIs.- Creating customer newsletters.- Organizing and coordinating webinars (contacting speakers, scheduling, administrative follow-up).
- LuccaCustomer Success Consultant - Key AccountsTECHJanuary 2022 - Today (4 years and 5 months)Paris, France➢ Manage the deployment of Lucca solutions and onboard clients (over 100 clients deployed)- Master advanced solution functionalities (10/13 Lucca solutions)- Client support in configuration: kick-off, audit, setup, training, functional acceptance, launch, and client follow-up.➢ Identify product improvements and sales opportunities (upsell and cross-sell)➢ Contribute to internal projects➢ Coach new hires➢ Contribute to internal projects.➢ Handle customer support requests (+2000 tickets processed)
- The Adecco Groupe (France)Sales Assistant - ProjectsCONSULTING AND AUDITSSeptember 2019 - September 2021 (2 years)La Défense, France➢ Organize client meeting preparation with Consultants.➢ Work on innovative commercial offers and solutions:- Research and analyze key client information to support the development of commercial offers,- Participate in the formalization of commercial offers for clients.- Coordination and project monitoring (Business and client performance),- Analysis and proposal of necessary actions for project management monitoring and optimization,- Assistance in analyzing and optimizing client profitability,- Ensure the quality of services provided,- Ensure project monitoring and reporting.➢ Actively participate in formalizing responses to tenders, in collaboration with the relevant Group Subsidiaries.➢ Participate in market watch for large Group HR and competition in the sectors covered by the Client Solutions Department.
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Education
- Master in Management and Business Engineering, Work-Study Program, MarketingIÉSEG School of Management2021Master Management et Ingénierie Commerciale en Alternance, Marketing
- Grande École ProgramIPAG Business School2019Programme Grande École
Certifications
- Mental Health First AidPSSM France2026