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Pauline DrouhardPD

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Freelancer profile translated to English.
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About Pauline

Administrative Assistant | Medico-social • Medical Practices • Artisans | Call Management & Coordination

With experience in the home care sector, I am accustomed to managing a large volume of requests, coordinating various stakeholders, and handling urgent situations with rigor and responsiveness.

I can assist with:
• managing calls and emails,
• data entry and updates,
• administrative file tracking,
• schedule organization,
• drafting quotes and administrative documents.

Organized, discreet, and autonomous, I quickly adapt to the tools and procedures of each structure.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Association aide a domcile
    Administrative Assistant & Coordination
    HEALTH AND WELLNESS
    February 2024 - Today (2 years and 4 months)
    Saintes, France
    👉 Key Role: Operational Management and Daily Coordination
    Incoming call management (clients, employees, partners)
    Urgency, cancellation, and complaint management
    Client and employee schedule management and optimization
    Administrative follow-up of client and employee files
    Creation and tracking of prospects and mission orders
    Data entry and updates on business software
    Quotation and administrative document drafting
    Coordination between several sector managers
    Time control and anomaly management
    Absence management and HR transmission
    Logistics follow-up (mail, service vehicles)
    Administrative Management Schedule Management Data Entry Administrative Coordination File Management
  • assistante maternelle
    Registered Childminder
    EDUCATION AND E-LEARNING
    January 2018 - January 2022 (4 years)
    Saintes, France
    Child reception and support
    Educational activity organization
    Administrative management (contracts, hours, declarations)
    Communication with parents
    Organization and Time Management Customer Relations Administrative Management Communication Autonomy
  • kiné
    Medical Secretary Internships
    MEDICAL
    January 2012 - January 2014 (2 years)
    Saintes, France
    Reception and appointment scheduling
    Patient file management
    Use of medical software
    Medical practice administrative management
    🟡 Civic Service – Pôle emploi
    Assistance to users with digital tools
    Help with administrative procedures
    Appointment and Schedule Management Use of Business Software Telephone Reception Physical and Telephone Reception Health Insurance Card

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Education

  • BEP MSA - Administrative Trades and Services
    2010
    BEP MSA- Métiers et Services Administratif
  • Professional Baccalaureate in Secretarial Studies
    2011
    BAC PRO Secrétariat

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