Freelancer profile translated to English.
Back to original languageAbout Pauline
Hello!
Are you a small business owner feeling overwhelmed by daily management? Between paperwork, invoices, customer relations, and order tracking, you lack the time to focus on your core business.
As a remote independent assistant, I become your operational right-hand person. I take care of all your administrative and logistical routine to give you breathing room and peace of mind.
What I handle for you:
📁 Secretariat & Administrative:
Data entry, email sorting and management.
Creation and sending of your quotes and invoices.
Payment tracking and overdue payment reminders.
Digital filing and preparation of documents for your accountant.
📦 Logistics & Operations:
Customer order and supplier procurement tracking.
Liaison with carriers, delivery tracking, and dispute management.
Customer Service / After-Sales Service (answering questions, managing returns).
Benefits for your business:
💡 Zero hassle: No hiring, no social charges. You pay via a simple invoice only for the hours you need.
💡 Flexibility: Whether for a few hours a week or a month, I adapt to your pace.
📞 Contact me via private message to discuss your needs, with no obligation!
French
Native or bilingual
Italian
Basic
English
Conversational
Remote only
Primarily works remotely
Experience
- AkwelQUALITY ASSISTANT & RETURNS MANAGEMENTSeptember 2022 - December 2025 (3 years and 3 months)Quality control & monitoring (visual and dimensional product control, verification of compliance with standards and procedures, monitoring of non-conformities (NRC), updating of the quality documentation system) Customer returns management (recording returns and customer complaints, analysis of return reasons, diplomatic dispute resolution) Communication & customer relations (customer contact by email and phone, writing professional and structured responses, transmitting information to internal teams (production, logistics)) Administrative follow-up (creation and tracking of return files, updating of after-sales service tracking, monitoring processing times, issuing documents (delivery notes, return forms)
- GXO logisticsLOGISTICS ASSISTANTSeptember 2018 - September 2022 (4 years)Logistics and supply chain management (delivery tracking, customer order management, inventory (with forklift license), transport document control) Administrative management (logistics data entry, parcel label creation, dashboard updates, dispute tracking)
- DiversesADMINISTRATIVE ASSISTANTJanuary 2011 - January 2011Administrative management (Proficiency in Office Suite, drafting and tracking of correspondence - invoices - quotes, managing schedules - planning and meetings, archiving - filing and updating databases.)
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Education
- BTS Management of Small and Medium-sized Enterprises2010BTS Gestion PMI-PME
- Professional Baccalaureate in Secretariat2008Baccalauréat professionnel Secrétariat
Skill set
Categories
- Other