Freelancer profile translated to English.

Description

Based in Nantes 🐘 for over 15 years, and passionate about customer relations and user experience, I support VSEs, SMEs, and startups in creation or growth in structuring their Customer Success.

With over 10 years of experience, I work on long-term assignments, both operationally and strategically, to build a solid, fluid, and lasting customer relationship.

Thanks in particular to my entrepreneurial experience with LE PETIT NANTAIS, I can also support my clients on business development, project management, and digital communication (creation and management of social networks) assignments.

I particularly enjoy intervening at the start of projects, where versatility, structuring, and field vision make all the difference 🚀

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 20km)

ClapClap
Client Engagement Manager
September 2022 - September 2025 (3 years)
On the team since the launch of the ClapClap project, I was able to think about and implement various loyalty actions and especially create and develop the B2B client portfolio.
Customer Loyalty Customer Success Manager Client Communication Sales Development and Monitoring CRM
Le Petit Nantais
Co-founder / Manager
January 2018 - May 2023 (5 years and 4 months)
Nantes, France
Creation and development of the project from A to Z
Business development targeting B2B and B2C
Marketing - Communication
Creation and management of social networks (+7k on Instagram)

Project Management Sales Development and Monitoring Client Communication Branding Social Networks
Agence LATELIER
Salesperson - Digital Project Manager
January 2017 - January 2018 (1 year)
Nantes, France
Prospecting and business development targeting B2B. Project management and relationship between the technical team and the client.
Client follow-up and loyalty
Project Management CRM Sales Development and Monitoring Customer Loyalty