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Pauline C.PC

Pauline C.

User Researcher

€650/day
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Pauline

For over 8 years, I have been supporting early-stage startups, scale-ups, and large corporations in moving from ambiguity to action. I dive into the real world to capture users' true needs, identify the right opportunities, and transform intuitions into useful, used, and loved products.

Whether it's launching an AI app for teens, rethinking a healthcare journey, or designing a business tool for the construction industry, I make users speak, I bring order to complexity, and I turn insights into product decisions.

I get involved from the very first phases: exploratory research, user testing, opportunity validation, MVP, product roadmap. I have worked with founders launching their products as well as innovation, HR, or marketing managers looking to better align their offerings with market expectations. My job: ask the right questions, explore usage patterns, structure learnings, and produce actionable deliverables – insight summaries, maps, roadmaps, or product deliverables.

🚀 Recent Projects

- Design of an AI learning app for teens (memory, concentration, critical thinking): interviews with teens, parents, and teachers, community management
- Study of the needs of families and businesses for comfortable stays in nature – +100 field interviews
- Exploration for an AI tool to aid agricultural decision-making – interviews with farmers & consumers
- Exploration of usage, barriers, and motivations for second-hand purchases – consumer interviews
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Nantes (up to 10km)

Experience

  • LVMH
    A new training platform to increase sales engagement and track pedagogical impact
    WINE AND SPIRITS
    April 2022 - Today (4 years and 2 months)
    Reims, France
    Audited the training paths of Moët & Chandon sales representatives through surveys and +40 worldwide interviews, leading to 6 challenges identified and a top priority project carried out: a new training platform to increase sales engagement and track pedagogical impact
    Design Thinking UX Research Content Strategy
  • Arval - BNP Paribas
    Define a roadmap to improve the B2C customer journey
    TRANSPORTATION
    June 2021 - January 2022 (8 months)
    Paris, France
    Analyzed the customer journey offered by a second hand vehicle distributor and identified opportunities to increase the share of B2C customers through primary research interviews, leading to +10 areas of improvement related to sales effectiveness, online product presentation, and customer support.
    Design Thinking UX Research Digital Strategy Customer Journey
  • Colas
    Deliver a mobile application for construction site managers
    CIVIL ENGINEERING
    April 2020 - September 2020 (6 months)
    Paris, France
    Designed a product roadmap of a mobile application for construction site managers through interviews, observation on site and design thinking workshops, now deployed on all Colas worksites.
    Design Thinking Scrum

Recommendations

Baptiste FrouinBF
Baptiste A.BA
Baptiste Frouin and 1 other person have recommended Pauline

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Education

  • Management - Business Transformation
    Université Paris-Dauphine
    2017

Skill set

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