About Pauline
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- LVMHA new training platform to increase sales engagement and track pedagogical impactWINE AND SPIRITSApril 2022 - Today (4 years and 2 months)Reims, FranceAudited the training paths of Moët & Chandon sales representatives through surveys and +40 worldwide interviews, leading to 6 challenges identified and a top priority project carried out: a new training platform to increase sales engagement and track pedagogical impact
- Arval - BNP ParibasDefine a roadmap to improve the B2C customer journeyTRANSPORTATIONJune 2021 - January 2022 (8 months)Paris, FranceAnalyzed the customer journey offered by a second hand vehicle distributor and identified opportunities to increase the share of B2C customers through primary research interviews, leading to +10 areas of improvement related to sales effectiveness, online product presentation, and customer support.
- ColasDeliver a mobile application for construction site managersCIVIL ENGINEERINGApril 2020 - September 2020 (6 months)Paris, FranceDesigned a product roadmap of a mobile application for construction site managers through interviews, observation on site and design thinking workshops, now deployed on all Colas worksites.
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Education
- Management - Business TransformationUniversité Paris-Dauphine2017