Freelancer profile translated to English.

Description

Retail professional passionate about developing customer relationships, I have spent several years in major luxury houses, where I design and implement tailor-made clienteling strategies. I work at the intersection of CRM, operational excellence, and customer experience, with the ambition to strengthen loyalty, engagement, and performance through unique experiences. Committed, structured, and field-oriented, I ensure that connecting with our customers is a priority for everyone and a lever for sustainable growth.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

FRED Jewelry
Retail & Clienteling EMEA
LUXURY GOODS
January 2024 - Today (2 years and 5 months)
Paris, France
Sales performance monitoring
• Development, updating, and analysis of dashboards
• Proposal of actions to be implemented for performance improvement
• Monitoring of sales performance and network animation (KPIs)
• Participation in defining sales objectives and challenges, and monitoring their animation and associated bonuses in conjunction with Human Resources
Support for Retail Teams:
• Daily communication with points of sale to gather feedback and requests,
• Liaise with zone and HQ departments on all operational matters
• Ensure follow-up of requests until implementation or completion
• Implementation and improvement of the proper execution of Retail procedures in close collaboration with Internal Control
• Regular and frequent presence in stores to get to know the teams, understand issues, and propose concrete optimization actions at all levels
• Organization of Retail seminars
Gucci
Flagship Team Manager
November 2022 - January 2024 (1 year and 2 months)
Paris, France
• Foster a supportive and high-performing team environment.
• Retail Excellence & Customer Experience
• Performance evaluation and regular one-on-one meetings with teams
• Talent recruitment
• Ensure compliance with commercial policies and support store operations.
• Lead morning briefings
Product
• Monitor and improve the performance of different product categories.
• Provide feedback to develop the business and maintain the store's image.
• Ensure that customer advisors are knowledgeable about products and the market.
• Support omnichannel, 360.
Gucci
GRADER
LUXURY GOODS
June 2021 - November 2023 (2 years and 5 months)
Paris, France
Gucci GRADE is the first EMEA edition 24 months International Retail Graduate Program.
• Flagship Team Manager - Paris, Avenue Montaigne (6 months)
• Client Service - Florence, Headquarters (3 months)
• Merchandising Western Europe - Paris, Headquarters (3 months)
• Retail Performance & Operations EMEA - Milan, Headquarters (3 months)
• Clienteling Western Europe - Paris, Headquarters (3 months)
• Client Advisor - Paris, Avenue Montaigne (6 months)