Freelancer profile translated to English.
Back to original languageAbout Pauline
I'm Pauline,
Remote Administrative Assistant, available to support freelancers and VSEs/SMEs who wish to outsource certain tasks:
📨 email management
🖥️ CRM
📲 social media / review moderation
For tasks such as:
✅ CRM Updates
✅ Customer inquiry follow-up and reminders
✅ Management and organization of email inboxes and customer responses according to your procedures
and more depending on your needs!
I am versatile, organized, responsive, and I adapt to your tools and processes 🎯
📌 Available 15-20 hours per week for remote, one-off, or regular assignments.
Feel free to contact me to discuss it 😁
French
Native or bilingual
English
Fluent
Can work on-site
Montpellier (up to 15km)
Experience
- Agence Diffusion ElectroniqueCommunication and Customer Relations OfficerRETAIL (SMALL BUSINESS)January 2025 - Today (1 year and 5 months)Montpellier, France- Design and implement communication strategies to strengthen the company's image- Create content to improve visibility and attractiveness to the target clientele on social media- Develop and monitor the loyalty program- Participate in the restructuring of the customer journey - onboarding- Implementation of newsletters and mailing- Implementation of a CRM using Notion
- One pilotRemote Customer Service Agent / After-Sales ServiceE-COMMERCEAugust 2025 - November 2025 (3 months)Montpellier, France- Respond to incoming customer inquiries from an e-commerce site using Oracle and Square- Understand and address issues by applying strict internal processes while maintaining a friendly tone- Find solutions to ensure customer satisfaction- Manage customer orders (cancellations, refunds) and liaise with carriers and other external providers
- ColetteEvent ReceptionistSeptember 2024 - Today (1 year and 9 months)Montpellier, France- Welcome and direct visitors during events (conferences, trade shows)- Badge management and counter reception- Seating in the hall during concerts- Cloakroom management
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Education
- Licence, Information et communicationUniversité Paul Valéry - Montpellier 32023Licence, Information et communication
Certifications
- Professional English Level C1Lilate2024
Skill set
Categories
- Other