Freelancer profile translated to English.

Description

Experienced telemarketer, I master outbound call techniques, qualified appointment setting, and commercial follow-up. My interpersonal skills, listening ability, and rigor allow me to achieve my goals while ensuring a quality customer experience. I adapt easily to different business sectors and scripts.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

studi GGE internationalLtd
Saleswoman
TELECOMMUNICATIONS
May 2025 - July 2025 (2 months)
Paris, France
B2B Telemarketer
Outbound prospecting calls (initial contact, offer presentation, follow-up)
File qualification / CRM management
Commercial appointment setting
Lead follow-up and customer reminders
Excellent French diction
National Insurance Company
Customer Service
BANKING AND INSURANCE
September 2024 - March 2025 (6 months)
As a Customer Service Manager, I am the primary point of contact between clients and the company. My goal: to provide a smooth, human, and reassuring experience with every interaction. I excel at transforming a question into trust and a problem into a solution.

Main tasks:
Respond to customer inquiries by email, phone, or messaging with clarity, courtesy, and professionalism

Assist clients on various topics: contracts, claims, billing, certificates, product information

Handle complaints calmly and diplomatically, providing concrete solutions

Track requests using CRM tools and ensure prompt and thorough processing

Collaborate with internal teams to resolve complex cases and ensure optimal follow-up

Contribute to the continuous improvement of the customer experience: field feedback, FAQ updates
CRM Customer Relations Manager Oral Fluency Telecommunications • Interpersonal Skills
ALLIANZ
Customer Service
BANKING AND INSURANCE
February 2024 - August 2024 (6 months)
Be the first point of contact for policyholders (by phone, email, or chat)
Accompany with empathy, whatever the need: claim declaration, file follow-up, certificate request, contract questions
Provide precise answers, in compliance with internal procedures, and always accessible to the client
Escalate sensitive cases to the relevant teams for prompt handling
Participate in the continuous improvement of customer satisfaction (via feedback, processes, FAQs...)
CRM Customer Relations Manager Telecommunications Back office Banking and Insurance