Freelancer profile translated to English.
Back to original languageAbout Paul
I have structured the CRM and sales processes of several startups and SMEs, including Les Sherpas, where I managed the entire CRM & Sales Ops strategy for several years.
Today, I exclusively focus on Pipedrive: from initial configuration to advanced automations that make it truly operational on a daily basis.
Pipedrive from A to Z: what it covers
- Pipelines tailored to your real sales cycles: one pipeline per process, clear stages, configured rotting deals.
- Clean data: custom fields, segmentation, zero duplicates, mandatory entry
- Automations: assignment, follow-ups, scoring, email sequences. And when Pipedrive reaches its limits: Make, n8n, or Zapier.
- Integrations: telephony, WhatsApp Business, Lemlist.
- Reporting: dashboards, per-salesperson views, forecasting. Looker Studio if native isn't enough
- Complete journey: from the first CRM entry to post-deal follow-up, fully reliable.
My approach:
Audit → CRM Blueprint → Implementation → Scaling
Client results:
- Up to 6 interconnected pipelines
- 50+ automations in production
- Sales capacity doubled without recruitment
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Want to know what's blocking your Pipedrive?
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French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Les SherpasSales Ops / RevOpsE-COMMERCESeptember 2023 - March 2025 (1 year and 6 months)Paris, FranceSales Ops: CRM Structuring & Automation (Pipedrive)Complete overhaul of CRM and Sales / CSM / B2B operations with Pipedrive as the central foundation, in a growth context.📈 Business Results+40% Sales team productivity after CRM migration and automations- CRM structured around 6 interconnected pipelines (Sales, Support, B2B, lost leads…)- Centralized, reliable, and usable sales data for management and decision-making⚙️ CRM & Sales Ops Structuring- Complete migration of CRM from Notion to Pipedrive- Design and deployment of the B2C CRM (15 Sales & CSM users)- Implementation of 50+ automations (Make / Zapier): lead assignment, anti-duplicates, automatic follow-ups, data synchronization & mass deletion of manual tasks- Structuring and maintenance of the CRM & Sales Ops stack: Aircall, Brevo, Calendly, WhatsApp Business- Creation of dashboards & reporting for: Sales & CSM teams & management🔄 B2B CRM & Acquisition Flow Integration- Design and management of the B2B CRM (Pipedrive)- Integration of outbound prospecting tools: Lemlist, Waalaxy, Dropcontact- Automation of lead enrichment and synchronization- Reliability of the B2B pipeline and sales data👥 Organization & Management- Supervision of 2 interns and 2 freelancers on CRM & automation topics- Coordination with Sales, CSM, and Marketing teams to ensure CRM adoption
- Les SherpasRight-hand man to Co-foundersEDUCATION AND E-LEARNINGAugust 2022 - September 2023 (1 year and 1 month)Paris, FranceRight-hand man to the Co-founders: Sales & CRM StructuringCross-functional involvement during a period of strong growth, with a focus on sales structuring, CRM, and operational processes.📈 Business Results- Creation of the Sales & Customer Service department from scratch- 70 leads/week managed with a 25% closing rate in B2C- Implementation of a unified CRM (Pipedrive) used by Sales & Support teams- Operational sales stack deployed in under 3 months⚙️ Sales & CRM Structuring- Definition of Sales & Customer Service processes- Implementation of Pipedrive as the central CRM foundation- Automation of initial recurring tasks (Zapier): lead assignment, follow-ups, opportunity tracking- Management of sales activity via CRM🏢 Launch of the B2B Offering- Creation and testing of the first B2B offering (companies & schools)- Structuring of the B2B pipeline and initial sales approaches- Preparation of the groundwork for B2B business scalability📣 Acquisition & Team Structuring- Launch of acquisition campaigns (scraping, Waalaxy, InMail)- Sourcing of 150+ talents to support growth- Participation in onboarding and internal team structuring
- The Sanctuary GroupBusiness DeveloperSPORTSFebruary 2022 - July 2022 (5 months)Paris, FranceB2C & B2B Business Developer — Sport / Health GroupDirect contribution to B2C & B2B commercial development and sales process structuring in a field environment.📈 Concrete Results- Monthly revenue generated: +€10,000 (in-person & phone sales)- Customer satisfaction rate maintained at 4.7/5 over 5 months- Increased loyalty through proactive follow-ups and personalized reminders⚙️ What I Implemented- Management of the B2C sales cycle from end-to-end: qualification → closing → post-purchase follow-up- Field & phone sales, with strong customer interaction- Individual customer follow-up and post-purchase support- Use of CRM for tracking opportunities, customers, and follow-ups
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Recommendations
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Education
- Master 2 (M2) in ConsultingGrenoble Ecole de Management2023
- Preparatory ClassCPGE ECE LVF2019