Freelancer profile translated to English.
Back to original languageAbout Paul
Hello,
Dynamic and passionate about entrepreneurial topics, I am currently Team Lead Customer Success at Matera, a growing French proptech company. With over three years of experience in customer support, I enjoy putting my energy into creating efficient processes and uniting my team, so that everyone's commitment is at the heart of success.
If you need advice or a helping hand to take on a new challenge, don't hesitate to contact me!
English
Fluent
French
Native or bilingual
German
Conversational
Remote only
Primarily works remotely
Experience
- MateraTeam Lead Customer Onboarding ManagerREAL ESTATEMay 2021 - Today (5 years and 1 month)Paris, FranceMatera is a B2C company that offers an alternative to traditional property management companies for condominium management.Here are my different missions within Matera
- Direct management of a team of 6 people
- Monitoring KPIs and team performance (number of clients managed per month, CSAT, ...)
- Supporting +500 condominiums in the deployment of the Matera solution (particularly on accounting, banking and administrative settings)
- Training and skills development of team members
- Management of multiple projects to optimize onboarding (data collection, CRM exploitation,...)
- Collaboration with sales, Ops and product teams to streamline the customer journey
- Recruitment and monitoring of the HR process
- Hosting the Matera Weekly Kick-off (weekly presentation in front of 150 employees)
- Conducting training on cooperative property management, for +400 clients
- AzaleoManagerCONSULTING AND AUDITSFebruary 2020 - November 2020 (9 months)Paris, FranceAzaleo is a young French consulting company specializing in engineering and project management.My role at Azaleo was composed of 3 missions:
- Commercial development of my unit: ensuring business and management-oriented functions in order to develop and monitor the activities of my scope. (creation of a base of 3000 clients, client meetings, development of a network, negotiation and closing ...)
- Recruitment of new employees: sourcing (Monster, job center, Apec,...), conducting 10 job interviews/week, monitoring candidates after interviews.
- Team management: managing and ensuring their training while monitoring their career development. (Recruitment and management of 3 employees).
- PwCConsultant Financial ServicesCONSULTING AND AUDITSSeptember 2019 - February 2020 (6 months)Paris, France
- Mission at Société Générale: Review of documentary compliance for an audit
- Participation in the drafting of commercial proposals
- Data processing for market studies
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Education
- Master 1 - ExchangeNorth Carolina State University - USA2018Cet échange m'a permis d'approfondir mes connaissances du monde de l'entreprise et d'adopter un vision internationale de celle-ci. + Membre de l'équipe de négociation de l'université
- Master 2 - ErasmusKU Leuven2019Ku Leuven est la première université de Belgique. Au cours de mon semestre dans cette institution exceptionnelle, j'ai bénéficié d'un enseignement d'excellence autour des problématiques du Marketing Digital, Customer Experience Management et Human Ressources Management.
Skill set
Categories
- Other