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Paul CharpentierPC

Paul Charpentier

EXPERT RETAIL - Network Performance

€1,800/day
Lyon, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Paul

Key elements of my profile:

- 7th generation of my family to work in Retail (Shoemaker family)
- 11+ years of experience in Retail (luxury, specialized distribution & mass distribution)
- Positions: Field, Project Management & Retail Sales Management (B2B & B2C)
- Former high-level athlete (French American Football team)
- 3 years of study abroad (Ireland, USA & China) + 7 years working in international environments

Track Record:

- Sales management: management of 18 executives, €40m turnover, +30% turnover, +4pts margin
- Openings of +700 stores
- Participation in the biggest Retail acquisition of the last 15 years (integration of Leader Price by ALDI)
- Development of a store network from 40 to 80 stores (management, processes, P&L and Customer Experience)
Companies:
- Luxury: Louis Vuitton & Dior
- Ready-to-wear: Bexley & APC
- Mass distribution: ALDI, Leclerc, Intermarché, U, Carrefour, Auchan and Casino
- Specialized distribution: Terres et Eaux, Castorama, Leroy Merlin, Bricomarche & Avia

Companies:

- Luxury: Louis Vuitton & Dior
- Ready-to-wear: Bexley & APC
- Mass distribution: ALDI, Leclerc, Intermarché, U, Carrefour, Auchan and Casino
- Specialized distribution: Terres et Eaux, Castorama, Leroy Merlin, Bricomarche & Avia
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

Can work on-site
Lyon (up to 50km)

Experience

  • EFFICIO Conseil
    EXPERT RETAIL - Network Performance | Customer Experience | Operational Excellence | Theatricalization
    RETAIL (SMALL BUSINESS)
    May 2024 - Today (2 years and 3 months)

    Services:

    a. Network Performance (KPIs):
    o Turnover Objective = Traffic x Conversion x Average Transaction Value
    o Profitability Objective (e.g., Gross Profit, Margin, Operating Income, EBITDA)
    o Human Objective: MBO (Management by Objectives)

    b. Transformation Project (Leverage):
    o Customer Experience
    o Operational Excellence
    o Point of Sale Theatricalization (e.g., Visual Merchandising, Concept, Sales School)
    o Strategic Project (Omnichannel, POS Digitalization, Mass Rollout)

    c. Individualized Support:
    o Field: Leadership & Operational Management
    o Manager: Change Management
    o Executive: Business Structuring & Transfer

    Values:

    a. "The customer as a collaborator & the consumer as a customer" G. Mulliez => Customer & employee experience
    b. "Results are 95% execution and only 5% vision" C. Ghosn => Operational Excellence
    c. "If you can't track it, you can't improve it" P. Drucker => MBO (Management by Objectives)

    Method:

    a. Quick Diagnosis
    b. Prioritized Action Plan
    c. Weekly KPI Monitoring
    d. Field Execution with Teams
  • HMY Retail Solutions
    Regional Sales Director
    RETAIL (SMALL BUSINESS)
    March 2022 - April 2024 (2 years and 1 month)
    Valence, France
    o Managed 60% of the French territory
    o Doubled the team (9 to 18 executives)
    o Increased turnover by 30% (€40M)
    o Optimized margins: +4pts
    o Reduced overdue invoices by 70%
    o Context: 4th LBO
  • ALDI
    Retail Project Manager - Sales Department
    RETAIL (LARGE RETAILERS)
    March 2020 - March 2022 (2 years)
    Paris, France
    o Leader Price acquisition by Aldi: Managed the opening of 550 stores & supervised 36 sector managers
    o Store opening time divided by 2.5
    o
    Furniture purchase: 10% cost reduction
    o Implementation of a national logistics HUB: savings of approx. €2M

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Education

  • Master International Business
    Skema Business School
    2016
  • Master Business and Administration
    North Carolina State University
    2015

Skill set

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