Freelancer profile translated to English.
Back to original languageAbout Paula
Experienced customer service and support expert, I handle management, project management, customer relations, and commercial support.
Helping others and understanding their needs is what deeply motivates me. This guides my daily customer interactions, my training choices, and my volunteer work with young people.
With excellent interpersonal skills, I know how to rally people around projects and am quickly operational.
English
Fluent
Spanish
Fluent
Portuguese
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Ministère de la Transition écologiqueSales RepresentativeOctober 2023 - May 2024 (7 months)- National deployment of the digital platform stop-punaises.beta.gouv.fr.- User support and coordination with local partners.- Participation in the design of a digital public service with impact (beta.gouv.fr).**Result**: 1150 companies onboarded in 2.5 months. Objective achieved in 2 months.
- Association C'PossibleVolunteer MentorJanuary 2023 - Today (3 years and 7 months)- Supporting high school students to prevent school dropout and foster self-confidence.- Leading workshops: CV creation, job interview preparation, self-confidence, public speaking.
- FllowExecutive AssistantPRESS AND MEDIAFebruary 2019 - Today (7 years and 6 months)Marly-le-Roi, France- Managing relations with the accounting firm- Filing annual accounts for SASU- Supplier research- Relocation organization- Expense report management- Filing annual accounts- Travel arrangements- Various administrative tasks- CESU declarations- Management of termination for conventional rupture
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Education
- University Diploma in Technology in Marketing TechniquesIUT de Sceaux1999
- Stress Management in Business and Professional EnvironmentsInstitut Elisabeth Breton- Connaître les mécanismes du stress et savoir les Identifier - connaître les différentes sources de stress - les outils de gestion du stress
Skill set
Categories
- Other