About Paula
Senior PMO & Change Adoption Lead | Digital Transformation & Governance | PM² Certified
Complex technological projects rarely fail because of the technology itself; they fail due to organizational friction and human resistance.
As a Production Engineer, MBA, and PM² Certified professional (European Commission), I act as the operational bridge between Steering Committees and technical teams. I design and execute strict governance and adoption architectures to ensure that investments in Digital Transformation, AI, and IT migrations generate a demonstrable ROI, without disrupting business continuity.
I bring over 15 years of experience orchestrating complex ecosystems in highly regulated sectors (Energy, Pharma, Telecom, and Finance):
- Governance & PMO Leadership: Operational direction of corporate portfolios with up to 54 simultaneous projects under strict financial control and audit parameters.
- Digital Adoption at Scale: Led Change Management (ADKAR) for global technology migrations impacting 19 countries, mitigating adoption risks for over 290,000 end-users and reducing re-work by 80%.
- Stakeholder Alignment: Orchestrated multi-disciplinary teams and facilitated executive consensus in leading corporations (Enel, Ecopetrol, Massy Energy) and multilateral agencies (UN / USAID).
My objective is to integrate into organizations that require structure, predictability, and a firm commitment to making technological evolution the new operational normal.
🛠️ Tech Stack & Governance Tools:
I leverage the precise technological stack required to ensure strict governance and seamless adoption:
- Enterprise Governance & PMO: MS Project (Financial control, critical path, and demand management).
- Agile & Digital Transformation: Jira (Sprint traceability).
- Ops & Change Management: Monday (Collaborative work management).
- Strategic Facilitation: Miro / Mural (Change roadmap, and ecosystem architecture).
Spanish
Native or bilingual
English
Fluent
Can work on-site
Madrid (up to 50km)
Experience
- RelevantCo (Boutique Advisory)Interim Transformation Lead & Strategic AdvisorCONSULTING AND AUDITSSeptember 2025 - Today (9 months)Madrid, SpainThe Context:Independent Consultant specializing in strategic steering and operational frameworks to scale growth and optimize performance, with a core focus on expansion into the EU market.My Intervention (Project-Based Advisory):• Governance & PMO Structuring: Designing operational frameworks, Steering Committee dynamics, and Service Blueprints to transition organizations from volatility to predictable corporate performance.• Board Orchestration: Acting as the primary mediator between diverse expert panels and operational leadership, ensuring strategic objectives are translated into actionable execution roadmaps.• Change & Adaptability Leadership: Deploying targeted interventions to align human capital with new business models, tech infrastructure, and European market entry strategies.Current Status & Availability:Engaging with clients through agile, time-boxed advisory sprints. This flexible operational model allows for immediate integration into larger, full-time Interim/Contract mandates for enterprise clients.
- AXAStrategic Change & Organizational Effectiveness LeadBANKING AND INSURANCEJuly 2019 - February 2020 (7 months)The Challenge: Directed a critical restructuring and digital adoption initiative deployed across 4 cities. Mandated to manage a large-scale transformation within cross-functional teams, mitigating deep-rooted resistance stemming from process standardization, tech platform integration, and operational friction.My Intervention:
- Change Governance & Resistance Mitigation: Implemented a structured framework to directly intervene in team change dynamics. Transformed reactive paralysis into a culture of accountability, ensuring the adoption of new KPIs and tech tools did not disrupt daily operations.
- Cross-Functional Orchestration (Dismantling Silos): Aligned conflicting interests and operational criteria across 5 key departments (including technical/prevention units and the commercial area). Eliminated communication bottlenecks to establish a highly efficient interaction framework.
- Team Effectiveness & Negotiation: Deployed corporate conflict resolution methodologies. Equipped 102 leaders and advisors with data-driven negotiation structures to assertively manage priorities and assume technical leadership facing corporate clients.
Verified Results:- Operational Adoption: Successfully aligned regional structures with corporate guidelines, overcoming systemic pushback. Established clear roadmaps and tactical commitments (operational OKRs) to guarantee the execution of the 2020 business strategy.
- Structural Impact: Drastically reduced internal organizational friction. Eradicated the reactive "firefighting" culture, consolidating a solid structural foundation focused on process efficiency, strategic planning, and digital ecosystem adoption.
- Fundación Telefónica – Telefónica EspañaInterim PMO & Transformation Lead (External Consultant)TELECOMMUNICATIONSNovember 2023 - June 2025 (1 year and 7 months)Madrid, SpainThe Challenge:The client required strategic governance and a comprehensive Change Management strategy to achieve two critical milestones: design a new operating model to support a major corporate strategy shift, and deploy a complex digital platform across 9 countries—a technological solution designed to serve over 44,000 direct actors and 290,000 end-users.My Intervention (As External Consultant):• Hybrid Execution & Corporate Compliance: Bridged the gap between Agile delivery and rigid corporate governance. I managed incremental, user-centric product development while translating all results into strict PM² frameworks. This ensured 100% audit compliance and impeccable execution for the Funding Body.• Product Delivery & Operating Model: Co-led the end-to-end delivery of the platform's ecosystem. I designed and deployed the governance and operating model for 'Comunidades ProFuturo' and orchestrated the scale-up of the Training Model ('Escuela de Actores Clave') across 19 countries.• Change Management & Adoption: Built and managed a global network of local 'Change Agents' to mitigate resistance. I restructured a siloed technical unit into a delivery-focused high-performance agile team, shifting the team's internal perception within 4 months.Verified Results:• Operational Excellence: Achieved an 80% reduction in deliverable re-work and a 30% increase in production speed by enforcing strict PMO governance and service redesign.• Strategic Alignment: Drove consensus at the Executive Project Board (including C-level sponsors) by translating operational shifts into a strategic Business Case, positioning the project as a global benchmark in EdTech adoption.To orchestrate the project, I leveraged Jira to drive the strategy. Concurrently, I implemented Monday.com to govern the operational rollout, and facilitate collaborative change management across the program.
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Education
- Master Business AdministrationUniversidad Politécnica de Madrid (UPM).2006Master Business Administration
- Master Project ManagementUniversidad EAN.2004Master Project Management
Certifications
- PM² Essentials Certified (Elite proficiency in governing complex European Projects)PM² Alliance2026
- Artificial Intelligence Applied to ManagementEuropean Union2025