Freelancer profile translated to English.

Description

Over 5 years of experience in data visualization and analysis, with expertise in creating dynamic visualizations that provide insights into company performance, facilitating strategic decision-making.

My services include:

- Data extraction (automatic or manual) from internal or customer systems, ensuring data quality and usability.

- Data processing to convert it into operational information ready for use.

- Creation of reports for the analysis of operational costs and benefits.

- Production of productivity reports and dashboards, with recommendations focused on increasing efficiency (using Excel, Looker Studio, or Power BI reports).

- Creation of workload and/or customer demand forecasts.

- Database management (Specializing in BigQuery).

- Workload planning and organization, shift scheduling, and execution of staffing strategies, ensuring compliance with service level objectives.

My approach is oriented towards ensuring practical and effective solutions, adapted to the specific needs of each client. If you are looking to optimize processes and improve your company's performance, do not hesitate to contact me.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent
Italian
Conversational

Workplace preferences

Remote only

Primarily works remotely

ASSIST DIGITAL
Planning Manager
April 2026 - Today (4 months)
Valencia, Spain
• Lead responsibility for workforce planning and strategic resource allocation, using data-driven models to align staffing levels with business needs.
• Performed in-depth analysis of KPIs, productivity metrics, and operational costs to support decision-making and improve profitability.
• Calculated and monitored profit margins, productive hours, and workforce efficiency, identifying opportunities for optimization.
• Conducted hiring needs analysis and downsizing projections, ensuring workforce levels are aligned with organizational goals and demand forecasts.
• Partnered with leadership to provide data-driven insights and scenario simulations, supporting business strategy and long-term planning.
• Designed reports and dashboards to monitor performance trends, forecasting accuracy, and capacity utilization, ensuring transparency and continuous improvement.
Business analysis BigQuery Looker Studio
ASSIST DIGITAL
Workforce Manager Specialist
February 2023 - February 2025 (2 years)
Valencia, Spain
- Creation of dynamic data visualizations, providing real-time insights into the company's performance and enabling effective decision-making.
- Producing and analyzing productivity reports to make efficiency recommendations to the business.
- Data extraction (automatic or manual) from internal or customer systems.
- Processing data to make it operational for further use.
- Analyzing the processed data to identify any operational anomalies.
- Elaboration of the hours produced in the center for further sharing and analysis.
- Planning and organizing workload, scheduling, and executing shift-bids to ensure adequate staff needed to meet service level objectives.
Tu-Voz Contact Center
Operation Manager
June 2020 - January 2023 (2 years and 7 months)
Valencia, CA, Venezuela
- Responsible for the management and control of the company's processes to ensure the proper functioning of the services.
- Ensuring quality standards by managing the quality policy set by the ISO 9001:2015 standard.
- Designing selection processes adapted to the detected needs through the analysis of KPIs and service dimensioning.
- Extracting data manually or automatically from the systems of management.
- Elaborating reports for the subsequent decision-making based on the data.