Freelancer profile translated to English.
Back to original languageAbout Patrick
Process & Release Manager Engineer with over 10 years of experience in change management, IT process structuring, and go-live management in demanding environments (luxury, international retail, higher education).
Confirmed ITIL practitioner, I have implemented and formalized Change Management, Release Management, and CAB/eCAB facilitation processes in multinational contexts, leveraging ITSM frameworks and Agile/SAFe methodologies.
I assist my clients by:
• Implementing or improving ITIL 4 processes (Release, Change, Incident, Problem)
• Planning and supervising multi-environment deployments (dev → integration → UAT → pre-prod → prod)
• Facilitating Change Advisory Boards (CAB / eCAB) and coordinating technical and business teams
• Creating and maintaining Release Plans aligned with the product roadmap
• Monitoring ITSM KPIs: service availability, post-release incident rate, delivery quality
• Managing Salesforce deployments with Gearset (CI/CD)
Certified PSPO I and Salesforce DevOps Leader, I master the entire go-live value chain: from release planning to post-deployment coordination, including risk management and continuous process improvement.
Immediately available for assignments as: ITIL Process Manager · Change Manager · Release Manager · ITSM Consultant
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Can work on-site
Maisons-Alfort (up to 50km), Lille (up to 50km), Paris (up to 50km)
Experience
- Galileo Global EducationRelease Manager (Salesforce & Flutter app)EDUCATION AND E-LEARNINGAugust 2024 - December 2025 (1 year and 4 months)Paris, FranceProjects: Release management for the SIS migration to SalesforceObjectives: Release management for the migration of the Cocktail application, and implementation of the new SIS (Software Information System) Genesis (based on Salesforce) and OneSpace (Flutter application).Achievements:➢ Implementation and formalization of the release and hotfix process➢ Monitoring of release and hotfix preparations and deployments across all environments➢ Creation, maintenance, and communication of the Release Plan aligned with the product roadmap and ITSM processes➢ Design, formalization, and continuous optimization of ITIL Release Management and hotfix management processes➢ Monitoring of ITSM KPIs: service availability, delivery quality, post-release incident rate➢ Creation and management of environment mapping (Configuration Management / CMDB)Technical environments and business concepts:➢ Environments and methodology: Safe, Agile, Jira, Azure Devops, Confluence
- CHANEL SAS - GDS Chanel.comRelease ManagerLUXURY GOODSJanuary 2023 - June 2024 (1 year and 5 months)Paris, FranceProjects: Responsible for release management activities for the chanel.com websiteObjective: Management of releases for Hybris, BOCC, Salesforce Marketing Cloud (SFMC), and Puls applicationsAchievements:➢ Establishment, maintenance, and communication of the provisional release calendar to teams➢ Management of the ITIL Release Management process: establishment, maintenance, and communication of the provisional release calendar➢ Management of deployments on minor environments and production releases of versions➢ Definition of environments by release stage and Configuration management➢ Supervision of UAT and pre-production validation phases (non-regression tests, E2E, Sanity checks)➢ Management of software dependencies and version control (ITIL Service Asset & Configuration Management)Technical environments and business concepts:➢ Environments and methodology: Safe, Agile, Azure Devops, Confluence, ServiceNow
- Auchan Retail InternationalRelease Manager / Change ManagerRETAIL (LARGE RETAILERS)August 2021 - December 2022 (1 year and 4 months)Villeneuve-d'Ascq, FranceProjects: Responsible for release management activitiesObjective: Structuring change processes, managing versions and go-lives for Diamant Commerce applications.Achievements:➢ Establishment and monitoring of ITSM KPIs related to Change Management and Release Management processes➢ Planning and management of go-lives in coordination with Product Owners and application managers.➢ Facilitation of CABs / eCABs in compliance with the ITIL framework, ITSM performance reporting, and service quality monitoring.➢ Management of improvement: formalization and deployment of the Change Management process at the Corporate level.Technical environments and business concepts:➢ Environments and methodology: ITIL, Jira, Meti, EasyVista, MS Office
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Education
- Master's degree in Mechanical Engineering and Systems, option Innovative Systems DevelopmentUTC Compiègne2010
Certifications
- SAP S/4 HANA (How to Deliver a Great User Experience with SAP S/4 HANA)openSAP2020