Patrick Kloss

I support companies in technical customer service and IT support with a practical, structured approach. My focus is on solving technical issues clearly, calmly, and reliably – especially in support situations where clarity and patience are crucial.

In my current role, I install and configure multifunction printers, integrate them into existing networks, perform functional tests, and guide users through the setup process. Additionally, I set up workstations and ensure that technology functions stably and understandably in everyday use. This work requires basic technical understanding, clean processes, and professional interaction with on-site customers.

On this basis, I offer remote support in the following areas:

• Technical customer service via email and chat

• IT support / Helpdesk light (e.g., logins, passwords, basic settings)

• Ticket processing, structured documentation, and follow-up

• Basic user support in the digital work environment

I work reliably, am solution-oriented, and place great importance on clear communication and clean closures. Clients particularly appreciate my calm demeanor, even with recurring questions or time-critical issues.

My goal is a dependable collaboration where tasks are completed in a structured manner and support for users is tangibly relieving – short-term in projects or long-term as support in daily operations.

I am available in the evenings and prefer to work remotely.