Freelancer profile translated to English.

Description

To complete my career, I wish to leverage my extensive IT background, both technical and managerial, for a client in project-based roles as an IT infrastructure and operations consulting project manager, and SI management.

Indeed, after numerous missions as a project manager (infrastructure, collaborative tools), I specialized in ITIL activity management (or roles). I am ITIL V3/V4 certified and experienced in service delivery management (most recently at Safran SA), and change, incident, and problem management.

I am available to provide any additional information that will help you confirm the relevance of my application.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Safran SA
Infrastructure Project Manager
September 2025 - January 2026 (4 months)
Manage an obsolescence management project consisting of replacing storage arrays, under strong technical and time constraints.
SAFRAN
SDM Service Delivery Manager (Messaging / Tools)
June 2021 - Today (5 years)
Project Context:
IT service provider ATOS manages the infrastructure around group messaging (Exchange On-Premise) and collaborative tools (Skype, etc.). It is necessary to oversee this while also managing relationships with local IT departments of the group's various companies: communication, training... and to handle complex issues that cannot be managed by the IT service provider, particularly those related to compliance/security, and to ensure documentation is updated (User Guides, internal procedures, etc.).

Technical Environment:
• Exchange 2013 on-premise / Outlook 2016
• Airwatch MDM
• Proofpoint Antispam
• ITSM Tool: ServiceNow
SMABTP
Technical Referent / Messaging Admin Team Coordinator - Collaborative Tools
September 2020 - June 2021 (9 months)
Project Context:
In 2021, SMABTP initiated the migration project of its historical messaging/groupware tool Notes Domino to Exchange/Jalios, while completely revamping the technical team responsible for administering and supporting its old platform. A new mixed Notes Domino/Exchange team was thus formed, but it faced issues related to the near-total absence of documentation and a significant backlog of incident/request tickets. While needing to clear this backlog, manage numerous new tickets, and ensure the platform's operational maintenance, this team was also asked to actively participate in the migration project.

My Role:
• Technical support and administration referent for the Notes Domino environment (messaging and collaborative applications)
• Coordinator of the Messaging-Collaborative Tools team for incident and request ticket management
• Continuous Improvement: managing relationships with other support teams/writing procedures and guidelines, incident management
• Representing the team in incident follow-up meetings and critical incident management.
Approach:
• Gathering information through workshops and reverse engineering, then presenting it in the form of documentation, procedures, and guidelines
• Organizing, leading, and monitoring synchronization meetings with the various IT teams
• Leading the team to ensure communication and solidarity during this period of 100% remote work.