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Patricia Windberger-AkkayaPW

Patricia Windberger-Akkaya

Automation & Funnel Setup Expert

€899/day
München, DE
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Patricia

Many self-employed individuals, coaches, and network marketers gain clients through social media, WhatsApp, or recommendations. However, there's often a lack of clear structure behind the scenes: appointments are organized manually, information needs to be explained repeatedly, and important processes are confusing.

This is exactly where I come in.

I help build clear systems and automated workflows so that clients and prospects are professionally onboarded while saving time in daily operations. My focus is on setting up and structuring automations and funnel systems that sustainably relieve pressure on a business and enable growth.

My areas of expertise include:

• ManyChat automations and chat sequences
• Newsletter funnels including domain setup
• Structured lead processes from social media or WhatsApp
• Appointment processes with Calendly
• Building clear onboarding processes for new clients or partners
• Structuring products and courses in Ablefy

My goal is to set up processes that are clear, efficient, and repeatable. This allows my clients to concentrate more on their core business – on people, growth, and their actual expertise.

Through my many years of experience in the premium customer environment, I know how important professional and structured support is for a positive customer experience. Therefore, I focus not only on the technical implementation but also on ensuring that systems are logically structured and function easily for customers.

I support both the initial setup of automations and funnels, as well as the optimization of existing processes, so that businesses can work more efficiently and scale in the long term.
  • German

    Native or bilingual

  • English

    Conversational

Can work on-site
München (up to 50km)

Experience

  • Hyla Germany GmbH
    Self-employed in Direct Sales
    HEALTH AND WELLNESS
    March 2021 - Today (5 years and 3 months)
    München, Germany
    • • Building and leading a partner network with 250 partners and 3,000 customers
    • • Coaching, mentoring, and training for performance improvement of the team
    • • Organization and execution of team events, training sessions, and workshops
    • • Acquisition, consultation, and long-term customer retention in the premium segment
    • • Development of effective social media & marketing strategies for lead generation
    • • Entrepreneurial thinking with sales and revenue responsibility in direct sales
    Sales Excellence Customer Relationship Management Email Marketing Marketing Automation Manychat
  • Sixt Leasing AG
    Manager Customer Care
    July 2016 - July 2024 (8 years)
    Pullach, BY, Germany
    • • Optimized customer processes and improved efficiency through targeted process monitoring.
    • • Successful handling and resolution of customer complaints, reducing grievances.
    • • Effective management of customer-specific reporting to increase customer satisfaction.
    • • Coordinated communication between specialist departments, improved internal collaboration.
    • • Preparation and execution of external customer appointments, increased customer loyalty and satisfaction.
  • Sixt Leasing AG
    Junior Manager Customer Care
    July 2014 - June 2016 (1 year and 11 months)
    Pullach, BY, Germany
    • • Central point of contact for customers and users, fostering effective communication between specialist departments.
    • • Optimized processing workflows and ensured adherence to internal service levels through efficient pipeline management.
    • • Took on special functions as a contract controller to ensure contract compliance and efficiency.

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Education

  • Certified Retail Specialist
    IHK at dm Drogeriemarkt
    2006
    Handelsfachwirtin
  • null
    IHK at dm Drogeriemarkt
    2005

Skill set

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