About Patricia
German
Native or bilingual
English
Conversational
Experience
- Hyla Germany GmbHSelf-employed in Direct SalesHEALTH AND WELLNESSMarch 2021 - Today (5 years and 3 months)München, Germany• • Building and leading a partner network with 250 partners and 3,000 customers• • Coaching, mentoring, and training for performance improvement of the team• • Organization and execution of team events, training sessions, and workshops• • Acquisition, consultation, and long-term customer retention in the premium segment• • Development of effective social media & marketing strategies for lead generation• • Entrepreneurial thinking with sales and revenue responsibility in direct sales
- Sixt Leasing AGManager Customer CareJuly 2016 - July 2024 (8 years)Pullach, BY, Germany• • Optimized customer processes and improved efficiency through targeted process monitoring.• • Successful handling and resolution of customer complaints, reducing grievances.• • Effective management of customer-specific reporting to increase customer satisfaction.• • Coordinated communication between specialist departments, improved internal collaboration.• • Preparation and execution of external customer appointments, increased customer loyalty and satisfaction.
- Sixt Leasing AGJunior Manager Customer CareJuly 2014 - June 2016 (1 year and 11 months)Pullach, BY, Germany• • Central point of contact for customers and users, fostering effective communication between specialist departments.• • Optimized processing workflows and ensured adherence to internal service levels through efficient pipeline management.• • Took on special functions as a contract controller to ensure contract compliance and efficiency.
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Education
- Certified Retail SpecialistIHK at dm Drogeriemarkt2006Handelsfachwirtin
- nullIHK at dm Drogeriemarkt2005