Freelancer profile translated to English.

Description

Experienced consulting manager, specializing in leading complex transformations and managing strategic programs in the Insurance, Banking, and Transport sectors. I work with general management and executive committees to structure, secure, and accelerate programs with high business and technological stakes, combining CRM, digital, data, and customer experience.

My approach combines strategic vision, techno-functional expertise, and collaborative leadership, with a strong results and value orientation. Accustomed to navigating between business and IT, I bridge the gap between strategy, operational teams, and technical solutions to ensure program coherence and performance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
Portuguese
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sopra Steria Next pour Malakoff Humanis
MANAGER - CRM PROGRAM PMO
October 2024 - June 2025 (8 months)
Paris, France
• Structuring CRM program governance: roadmap, budget monitoring, risk management, EXCOM reporting.
• Cross-functional management of 7 CRM & Digital workstreams.
• Coordination of multi-teams (IT/Business/Data), direct supervision and management of a PO/BA, monitoring of integrators.
• Management of strategic CRM and Payment (Stripe, PayPal, FSC) tenders.
• Production of EXCOM/COPIL materials and contribution to the 2025-2028 transformation plan.
SantéVet
Manager Transformation / CTPO Exec Assistant
BANKING AND INSURANCE
January 2024 - October 2024 (9 months)
Lyon, France
Implementation of a BPMN-type process definition approach.
Audit, simplification, standardization & formalization of business processes as part of the information system decommissioning.
Estimation and development of an implementation plan for the new ERP project.
Planning, IT deployment support for digital projects and their interdependencies, monitoring of implementation schedules and budgets.
Management of Tech & Product scopes including cross-functional "Data" projects and a taskforce dedicated to B2C churn management (Business & IT).
Management of e-commerce and CRM projects integrating omnichannel payment journeys.
VO2GROUP
Senior Consultant CRM & Transformation
March 2022 - December 2023 (1 year and 9 months)
Paris, France
360° Diagnosis - Audit of Governance, Organization, Functional Architecture, Application Architecture, and Business Roadmap dimensions.
Scoping - Implementation of unified governance (committee structure and approach), assistance in setting up the necessary organization for the digital transformation project, preparation and budget monitoring for all streams, development of a 3-year IT and Business roadmap and ROI business cases, development of a backlog of functional specifications detailing the business processes of the entire company.
Other key activities (clients and firm's business development): Definition of business processes, writing of tutorial-type templates and operating procedures, development of change management strategy, development of benchmarks and presentation of client insights, participation in the firm's pre-sales operations, development of commercial proposals (tenders).