Freelancer profile translated to English.

Description

Dynamic and customer-focused call center agent, I have a perfect command of remote communication and customer relationship management via phone, chat, or email.

Listening, patient, and persuasive, I quickly identify customer needs, offer them suitable solutions, and guarantee a positive experience with every interaction.

Accustomed to working with objectives, I efficiently manage inbound and outbound calls, customer follow-up, and loyalty, while maintaining a professional and caring image of the company.

My sense of service, my rigor, and my mastery of office and CRM tools make me a trusted point of contact for your customers.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

ChronoFitRun
Remote Sales Assistant
SPORTS
January 2024 - January 2025 (1 year)
Tananarive, Madagascar
Appointment setting: identifying prospects, outbound calls to present services and schedule appointments according to client and sales availability.

Sending personalized emails: transmitting information and photomontages by email to present the product or service clearly and attractively.

Follow-up and confirmation: calls to absent individuals, reminders to confirm appointments and ensure the smooth running of the schedule.
Emailing Telephone prospecting Call management CRM Call handling
AURLAC
Sales Advisor – Paint Store
E-COMMERCE
January 2023 - January 2024 (1 year)
Tananarive, Madagascar
Customer reception and advice

Presentation of paint ranges

Quote preparation, order management, and payment processing

Customer loyalty through personalized support and tailored technical advice

Entry and follow-up of customer orders

Sending emails and quotes

Use of office tools (Word, Excel, Outlook)

Proficiency in commercial or cash register management software
Microsoft Excel Wordpress E-commerce Customer loyalty Customer reception
COMDATA
SUPERVISOR (After-Sales Support Production Coach)
E-COMMERCE
February 2021 - July 2022 (1 year and 5 months)
Madagascar
• Supervision of a team of 8 people to ensure operational performance and efficiency

• Supervision, coaching, and evaluation

• Holding regular meetings to inform and mobilize teams on priority objectives

• Management of my team's schedules: leave, sick days, absences.
Chat Emailing Planning and scheduling organization Social media Team management